Solawave Inc.Reviews of solawave.co

I looove my red light therapy neck & chest mask from Solawave. I bought in in August 2025 specifically for my wedding in early October. It definitely made a difference on my neck! My wedding dress was strapless and showed a lot of skin but I wasn't afraid (which is saying a lot at 60!) Oh and their customer service is GREAT! The cord frayed/split and they are sending me a replacement. Big shout out to Mary, the rep who called me about my replacement order - so very friendly and helpful !

This time the customer service did NOT follow through. I received the Neck and Chest serum with a broken top. I called to let them aware of it, took a photo as requested. The guy, (Jonathon), said he would replace the serum and send a return label ...but not to send the broken item until i received the new one. It never was sent, I Tried contacting him several times w/no response. I have 4 devices, customer service had always been accommodating.

I’ve had 2 masks and this by far is the one I would recommend~Great Results!

My Solawave neck and chest device began flickering, and eventually, the lights wouldn’t stay on unless I held the cord in just the right position. Unfortunately, due to a medical emergency in my family, I missed the warranty deadline for repair or replacement. I decided to reach out to customer service anyway to explain my situation. I was immediately contacted by Jonathan, who was understanding, professional, and thorough. He guided me through verifying my product and submitting the required photos and documentation. Jonathan went above and beyond to help, and thanks to his efforts, Solawave determined to replace my device. I’m beyond grateful — and thrilled that I can continue using my Solawave product. I own several others, and this experience reassures me that Solawave truly stands behind its products and empowers its team to deliver exceptional customer service. With sincere appreciation, Anne L.

I had a product issue and Luke went above and beyond to solve it for me. Thank you Luke and the Solawave team!!!! I will continue to be a loyal support and let my friends know of the outstanding customer support I received from Luke and the company!!!!!

Excellent proactive customer service that reached out to check that my shipping address was correct before they sent my purchase. Excited to try the mask. I’ve had the wand for a year and love it.

Shipping was great. The mask arrived on time and nicely packaged. My only problem was charging it. I followed the instructions to a *T. The charger charged but when I plugged in the mask to the charger and pushed the button, nothing. I had a feeling it was a simple fix but I was very frustrated bc it’s a high end, expensive item. I emailed the company and they responded within minutes and arranged for a representative to call me back. She was able to trouble shoot the problem—it’s comical bc I did everything right—except all I needed to do was hold the button for 3-5 seconds and *then* the mask lit up. They have a year warranty..hopefully it will help with my skin.

Super excited to start my journey with solawave. After many back and forths with myself over the cost of red light therapy I finally took the leap. Mary was so helpful with my ordering and finding what was best for me. And not to mention she helped me get to know my device and how to use it !! Super happy and can’t wait to see my own results . Thank you Mary for all the help