Solace Health Reviews | Read Customer Reviews of solace.health

Solace Health Reviews | Read Customer Reviews of solace.health

Solace Health reviews

1,334 approved reviews, newest moderated first

C. T.
Jul 23, 2026
My advocate is as always helpful
My advocate
Response from Solace HealthJul 24, 2026
Thank you for sharing that!
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andrea M.
Jul 23, 2026
it's not free but they won't tell you the price til after you owe them money
told me it was free then i got 3 months of bills all at once. then i learned that they do bill and they refuse to provide estimates until after the service is rendered. even my advocate didn't believe they would charge me so i believe they actually lie to their own employees...scam scam scam. stay away.
Response from Solace HealthJul 28, 2026
We're so sorry to hear this, unclear billing like this is a serious concern and not something we want any patient or advocate confused about. We've requested more information from you so we can look into this further and get this sorted out 💚
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Barbara
Jul 22, 2026
I felt like someone was taking their…
I felt like someone was taking their time listening to what I had to say.
Response from Solace HealthJul 24, 2026
We're so glad to hear that you felt truly heard. We always aim to provide a supportive and attentive experience.
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CHARDEL
Jul 22, 2026
My advisor was very helpful
My advisor was very helpful she's always on time with her calls she helps me think of things that I wouldn't think of myself
Response from Solace HealthJul 24, 2026
We're so glad to hear that your advisor is providing such excellent support and is consistently punctual with their calls. It's wonderful that they are helping you consider new perspectives.
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Lorraine R.
Jul 22, 2026
Best decision ive ever made.My advocate was very helpful by…
My advocate was very helpful by suggesting other ways she could help. She kept in touch frequently. She was very patient with my inability to stay on subject.
Response from Solace HealthJul 24, 2026
We're so happy to hear our advocate was helpful and patient, and that their frequent communication made a positive impact. Thank you for your kind words!
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RAMONA K.
Jul 22, 2026
Nice pleasant people to talk with you.
Laura is very knowledgeable and extremely nice.
Response from Solace HealthJul 24, 2026
We're so happy to hear that you had such a positive experience with our team member. Thank you for taking the time to share your feedback!
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Ms S.
Jul 22, 2026
Solace Health's phone system is…horrendous.
Solace Health's phone system is horrendous. Especially for the Deaf community who uses Video Relay Service. Sometimes, as it happens once in a while, the interpreter has technical issues and disconnects me - that left me abandoned and Solace Health phone line does NOT allow customers to call back. Twice this happened wasting my limited time and energy I have. I woke up very early for this 8:21am appointment and they were late. NOT acceptable. You'd expect with fancy technology today, issues like this wouldn't happen, but it did each time. Goodbye.
Response from Solace HealthJul 28, 2026
We're so sorry, this is a real accessibility failure and not okay, especially given how much effort it took just to be there for your appointment on time. We've requested more information from you so we can look into this further and make sure it's addressed 💚
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Maureen L.
Jul 22, 2026
So far you have kept in touch with me on a regular basis
My advocates name is Gina. She is a R.N. So far she has kept in touch with me regularly, made many calls, and sent emails to the Physical Therapist to arrange a call. Plus she has contacted my UHC insurance to try and get things going. She is so helpful! Thank you to all
Response from Solace HealthJul 24, 2026
We are so happy to hear about your positive experience with our advocate. It's wonderful to know that our team's dedication to communication and support is making a difference. We appreciate you sharing your feedback!
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