Janice
there guidance is understandable
excellent service provided
Response from Solace HealthAug 4, 2026
Yay! Thank you for sharing!

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Janice
excellent service provided
Response from Solace HealthAug 4, 2026
Yay! Thank you for sharing!
Marilyn G.
They have been very helpful.
Response from Solace HealthAug 4, 2026
We are so happy to hear that our team has been very helpful to you. We truly appreciate your kind words and positive feedback!
Sheryl G.
I now feel heard. My nurse has been wonderful helping me navigate through a difficult and different health system than what I am used to.
Response from Solace HealthAug 4, 2026
We're so pleased to hear that your nurse has been wonderful in helping you navigate through a new and difficult health system. It's great to know you feel heard and supported.
Diane M.
The Advocate appointed to me, Leisha Fee, has been so very helpful, thoughtful, pleasant, and such a good listener. She has helped me maneuver different agencies and get a fix on new options. I am quite satisfied with this experience. Many thanks.
Response from Solace HealthAug 4, 2026
We are so pleased to hear that your advocate has been so helpful and pleasant. It's wonderful that she has assisted you in navigating different agencies and exploring new options. We are delighted that you are satisfied with your experience.
customerNancy B.
I have had a great experience with my helper but my son who has another person is very frustrated with her help. I recommended that he apply with Solace but his experience has been frustrating
Response from Solace HealthAug 4, 2026
We're happy to hear about your positive experience! We're concerned about your son's frustration and want to ensure everyone receives excellent help. We appreciate you sharing this feedback.
customer
My nurse advocate is very attentive, informed and has helped me navigate Medicare issues and coverage.
Response from Solace HealthAug 4, 2026
We're so glad to hear that your nurse advocate has been so helpful and attentive in guiding you through your Medicare questions and coverage. We appreciate you sharing your positive experience with us.
Carole D.
Maddie is wonderful. Helpful , kind and caring. She has been a huge help for me while I work full time a try to help my mom navigate through everything.
Response from Solace HealthAug 4, 2026
We are so happy to hear about your positive experience and that our advocate has been such a wonderful help to you and your mother. We truly appreciate your kind words!
Blanca P.
My daughter 18 yrs was a client at Solace but left due to staff conflict. She was in need of treatment and contacted Solace. Pedro completed intake. He told her she was accepted and pack your bags. She needed to sign a form not to leave Solace without approval. Unfortunately, my daughter is going thru problems and needed immediate residential help. We met with owner Sam in one of the offices. He yelled at my daughter because she smoked a few puffs in the care. She apologized and regretful. She told him she needed help. Well, I sat in the office feeling the worse because he talks down to people and makes you feel terrible about your addiction. Owner Sam likes to talk about how he once had problems with drug addiction and how he is a self made success story. You think the man would have some compassion because he has kids. He went on to tell us that his daughter is doing well, she bought a car and has her own apartment. Since, he referred to his 19 yr old daughter and I thought he would have compassion and help my daughter. He looked at my daughter and told her that the residential house had some good people there. And he will not accept her to this treatment at Solace. He referred her to a place far away with no residential. The Owner Sam claims to understand the drug disease. But, his a big shot with so many beautiful houses. I never met him before in person. My daughter would tell me he yells and talks down to residents. I had to sit there and listen to him belittle us, just because I was in desperate need for my daughter to get help. I have worked in public service for over 25 years. I have never heard any of our attorneys talk down to clients in need of understanding and make them feel undeserving and worthless. SOLACE IS SUCH A DISAPPOINTMENT. THANK YOU
Response from Solace HealthAug 4, 2026
Hi Blanca, we are so sorry to hear about this experience for your daughter, and we want to be upfront with you. We are not a treatment center, and we were unable to find any record of your daughter in our system. We want to make sure we understand what happened, so we have requested more information and would be happy to look into this further 💚