Solace HealthReviews of solace.health

I have tried a number of times to receive calls but never received even one. My call appointments came and went with no response. I am so aggravated. I guess I'll have to find another advocate company

Very disappointed. This company is the third "patient advocacy" group I've tried so far. The quality of this kind of service has been poor across the board in my experience. Even though my insurance was billed (not me), they overcharge for what they are actually providing. To be specific, I don't need a coach to follow up with me to make sure I'm doing everything that needs to be done. I'm Ill and struggle with issues that make it very difficult for me to follow up on prior authorizations, referrals, transfers of medical records, making contacts with doctor's offices to follow up, advocate for the testing or imaging I need, and in general navigating all the healthcare pitfalls that end up setting a chronically ill patient back in their treatment months if not years years. That's what we really need and I was very clear with my advocates about that. Even though I was assigned to a nurse I did not find that any nursing skills or services are being utilized. After using two different advocates through this company and giving them a few months to prove themselves, all I got were some provider referrals (not well researched ones I might add) for me to contact on my own and some offers to "check on me" each week to make sure that I had gotten somewhere with them. Meanwhile, my provider's testing orders were being denied by insurance, medication I desperately need it was being denied by insurance, I needed a specialist to continue treatments that had been interrupted when my previous provider left practice, and medical records weren't getting transferred as I needed. I got nowhere close to reaching my goals - not even a step in the right direction after several months. I terminated their service. Especially after I saw what they were charging. Sadly, I feel like some professionals are starting these companies because they see an easy way to get clients and bill insurance.....profit, profit, profit. Do better! Vulnerable people should not be a dollar sign.

The answer to anything I ask is always yes! I don't feel like I have to do everything on my own anymore because Crystal is only a phone call or text away.

Theresa has been trying to get things done for me and I don’t know what I would do without her help. It’s nice to know that someone cares.

Angela Williams has been helping me out getting everything done

Sarah she is so patient and understanding.

My Solace Advisor, Bria was instrumental in advocating on my behalf along with helping understand what my options regarding my Medicare Advantage coverage. Helping find healthcare providers I didn’t even know were available to me. Thank you Bria with Solace Sincerely Mrs. L. Rogers

Tia is great she always gets the job done.