dorecia W.
She is being very helpful
She is being very helpful
Response from Solace HealthJun 22, 2026
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Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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dorecia W.
She is being very helpful
Response from Solace HealthJun 22, 2026
💚
norbert S.
With the speed of service contingent on openings with recommended providers. It has been helpful that the nurse has stayed on top.
Response from Solace HealthJun 22, 2026
We're happy to hear that your advocate has been so helpful. We appreciate your positive feedback!!
Karen
My medical advocate, Shannon Murphy is on top of my needs and is such a great blessing, by listening and validating my feelins and needs. It is an amazing relationship and so much help too!!
Response from Solace HealthJun 22, 2026
Shannon sounds incredible! We love to hear about the relationships advocates have with their patients, it warms our hearts! 💚
customerDonna
Informative
Response from Solace HealthJun 22, 2026
💚
Jane S.
Gabrielle is doing a great job!
Response from Solace HealthJun 22, 2026
That's incredible to hear! Thank you for letting us know! 💚
ronnie 6.
People and assistance you give the clients
Response from Solace HealthJun 22, 2026
We're glad our team provided great assistance. We appreciate your kind words. 💚
Tom
Our patient advocate is great. She researches until she finds the resources we need and gets great results for us. She has been extremely helpful and therefore eases our burden during this stressful time period.
Response from Solace HealthJun 22, 2026
This is so wonderful to hear and knowing that your advocate is easing your burden during such a stressful time is everything. Thank you so much for sharing this 💚
Marcia A.
Horrible experience. Started out great with quick responses to my request and the doctor that first contacted me listened very closely and was very understanding of what the issues were I was having. But once the Advocate was assigned, it went downhill fast. There were scheduling issues, she started working on one issue I mentioned could wait but was doing nothing about the issue I stressed was urgent. Then, when she did try to do something with that, she was completely uneducated about the process that needed to be taken to accomplish what I needed. After wasting a Friday and then having to wait until Monday, waiting most of the day Monday, and the problem was still not being taken care of correctly, I gave up and went another route.
Response from Solace HealthJun 16, 2026
We are truly sorry to hear about the difficulties you experienced after an advocate was assigned. We appreciate you bringing these concerns to our attention regarding scheduling, prioritization of your care needs, and the advocate's understanding of the necessary processes. We are reviewing your feedback with the appropriate teams to ensure that no other patient has this experience.