Solace HealthReviews of solace.health

Ghosted TWICE NOW I knew it was too good to be true what a disappointment. Its been a terrible trigger, just like trying to see a Dr. Another layer added that somebody else makes $$ off of while I absorb more "just die already you useless loser of a patient, nobody cares" What the fk ...weeping First call to get into program an hour late, second call waited an hour but nobody showed, then I find out they quit. Which matched the Glassdoor reviews and reddit review threads I dove into while waiting Third call canceled bc overbooked This is WITH my actions insurance agent HELPING to make these video call appts. I was right not to get hopes up. I used to be a nurse. Makes the constant shit care and systemic failure more enraging to me at this point

My advocate is really easy to talk to. She listens and gives good advice.

I was scheduled for a first appointment yesterday June 11 at 6:20pm MTN time. I was never told who I'd be meeting with, which I found unnerving, as an Autistic person ... I am moat at wase when I know going into a situation what to expect. At any rate, I joined the video meeting and saw a message that my provider was still with another patient and running late and a message asking me to remain available for 10-15 minutes.  I waited until 6:45. 25 minutes I waited. The provider completely missed the appointment, simply did not show up, and then I left the video meeting. I then received a text saying, "Our physicians were with other patients and couldn't connect today ... that's on us. Let's get you rescheduled here" with a link to reschedule. And since I was never even told who the provider would be, I don't even know who was responsible! If I no-show to a doctor's appointment, I am typically charged a no-show fee because that provider's time is valuable and another patient could have been seen if I had simply canceled properly, thereby opening up the slot. In this case, it is the provider who no-showed on me. My time is ALSO valuable. I spent 25 minutes holding my phone, afraid to navigate away from my phone screen, lest I lose the meeting access, bored and waiting and unable to do anything else, AND growing increasingly irritated.  I will be contacting my insurance provider Monday to ensure they are not billed for the appointment, since it did not take place.  Additionally, the text message I received regarding the matter afterward was flippant, dismissive and disrespected my experience. When something like this happens, it would be far more appropriate to email the patient in question with a sincere apology and an offer waive the cost of their next appointment. "That's on us" is not an apology, it's not accountability, it's not enough, and it's ABSOLUTELY unacceptable.  And honestly, whoever is responsible for these matters ought to have known that. I highly advise that you or whoever IS responsible for these matters rethink not only how your scheduling is handled for your provider's if they are this overworked, but also how to handle how patients are going to experience your services and how patients are going to be treated when things don't go according to plan. Remember ... you don't exist to employ providers or send checks to shareholders ... you exist to serve patients and this absolutely did not serve me, a prospective patient, in any positive or meaningful way.  Get your priorities right and fix your standards.  I am, as you can probably tell, not interested in rescheduling with your service at this time. If you can show that your communication (including informing patients who they will meeting with when they schedule) and scheduling have been improved, then maybe we'll talk.  Until then, you have nothing to offer me but a sincere apology.  (The above is an email I sent them and the below is a reply I sent to the AI slop they sent as a reply.) This is obviously written by an AI. How typical. Your company can't even have a real human being respond to something like this. It is becoming more and more obvious that your goal is simply to get me to reschedule so you can make money by billing my insurance and I have no faith in your desire to be a part of my actual Healthcare team or any desire to help me as a human being with needs and feelings and the capacity for suffering.  I am not interested in rescheduling, now or ever.

My experience with Solace has been excellent care. My advocate is through and professional. She does great research and investigative work and finds me the best companies to work with. She does excellent follow-up work.

The nurses are very kind and patient. Very knowledgable, up to date on the latest nursing trends.

Crystal has been very helpful

Always asking how they can get in order to help me out

Helpful with good advice and guidance.