Ron B.
Great Experience
Fanaye is very thorough and professional.
Response from Solace HealthJul 16, 2026
We're delighted to hear that you found our team member to be thorough and professional. We truly appreciate your kind words.

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the paperwork that gets in the way of care. We'll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Advocates bring an average of 16 years of experience, and they've helped over 200,000 patients and families nationwide. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who's the right fit for your care.
Solace Health (solace.health) has 1,334 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ron B.
Fanaye is very thorough and professional.
Response from Solace HealthJul 16, 2026
We're delighted to hear that you found our team member to be thorough and professional. We truly appreciate your kind words.
customer
Leigh is phenomenal. Because of her dedication and commitment I thought a friend who is physically disabled, depressed and confused with her current situation. She has her own advocate and is now starting to feel better. I’m not an easy person to work with, I expect people to be accountable while doing their jobs. Leigh goes above and beyond and has reassured me she will advocate for me
Response from Solace HealthJul 16, 2026
We are so happy to hear about the positive impact our team member had on your friend's situation. It's wonderful to know that their dedication made such a difference. We appreciate you sharing your experience and look forward to continuing to support you.
customer
Your company cares about it's clientele. My first advocate and I did not click. The next advocate, Jacque, and I seem like we are long lost friends. The best part of Jacque is that she really does work to help her client. I believe have been with Jacque for about a month now, she has done more for me than my other advocate ever thought about doing. Jacque has reached out to my doctors, etc, helped me find things out I can use. My first advocate had me make the phone calls. Jacque is one awesome advocate she has a heart of gold, and a very caring personality.
Response from Solace HealthJul 16, 2026
We are so happy to hear about your positive experience and the exceptional support you've received. We truly value your feedback and are committed to ensuring our clients feel understood and well-cared for. It's wonderful to know we've made such a positive impact.
Lisa D L.
Where do I start? I’ve been writing about this company all night. First, the Better Business Bureau rating can be bought. Second, only the provider is billing your insurance company.The provider pays solace a percentage for the advertisement fee. The advocate is a sub contractor and mine did not do anything but talk to me on the phone. She never called doctors offices nor anything to do with medical. Nothing! She also buffed the amount of time she talked to me on the phone. Can’t make contact in between appointments. Billed insurance times I never even talked on the phone with her. I can go on and on. Terrible company, great idea
Response from Solace HealthJul 16, 2026
Thank you for taking the time to share this in such detail, and we're truly sorry to hear about your experience, especially around billing and the lack of actual coordination you described. This is a serious concern and we want to look into it properly. We sent you a request to get more information so we can look into this and handle it properly.
sandra D.
My Advocate is wonderful! So nice, personable, and a tremendous help to me!
Response from Solace HealthJul 16, 2026
We are so happy to hear that your advocate provided you with such wonderful assistance! Thank you for sharing your positive experience with us.
Sherry B.
Connecting, caring, and listening
Response from Solace HealthJul 16, 2026
We are truly delighted to hear that our efforts to connect, care, and listen resonated so positively with you. Thank you for your wonderful feedback.
Donald S.
I feel that your helping me when I needed help shows you care.
Response from Solace HealthJul 16, 2026
We are so glad we could be there for you when you needed us. Your kind words truly mean a lot to our team.
Maria Victoria Z.
That this advocate are on top of our needs. It is a big help for someone to be doing searching and looking for assistance on what a person needs. I may miss some phone calls due to anxiety stress it’s going on with me but they never give up. They keep in contact and communication with you. Sandra is my advocate and she’s been very helpful and he’s doing a great job. Thank you so much for your assistance helping me. .
Response from Solace HealthJul 16, 2026
We are so glad to hear our advocates are providing such dedicated support. It is wonderful to know we are making a positive difference by consistently staying in touch and assisting with your needs. Thank you for sharing your positive experience.