Our journey began with a simple yet powerful idea: to bring affordable luxury furniture to homes across the United States. Founded on the principles of quality, style, and affordability, Soka Home is more than just a furniture store, it's a destination where your dream home comes to life.
Soka Home (sokahome.com) has 139 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
sokahome.com
Website
sokahome.com
Category
Furniture Stores
Listed on Five Star Index
2026
About these reviews
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The company replied to 79% of reviews.
Latest
Most recent review: July 2026.
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Placed an order over 8 weeks ago and when I emailed to inquire, the gentleman told me it would be April (another 8 weeks for delivery) because there was a delay due to the Chinese New Year. This is supposedly a German manufactured product. In addition, Customer Service doesn't answer phones or chats.
Response from Soka HomeFeb 28, 2026
Dear James,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused by the delay in your order.
While the product is designed and quality-controlled to German standards, certain components and logistics processes involve international supply chains. The recent Chinese New Year holiday significantly impacted production schedules and global freight timelines across multiple regions, which unfortunately extended our originally estimated delivery window. We understand how disappointing this must feel, especially after already waiting several weeks.
Regarding communication, we are very sorry if you were unable to reach our support team promptly. That is not the level of service we aim to provide. We are currently reviewing our response systems to ensure phone, email, and chat inquiries are handled more efficiently moving forward.
Your order remains important to us, and we are committed to providing clear and accurate updates. If you are open to it, we would appreciate the opportunity to connect directly and provide you with the most current shipping status and available options.
Thank you again for your feedback. We truly value your patience and the opportunity to make this right.
Sincerely,
Soka Home Customer Support Team
CO
Colby
Horrible customer service/did not receive product or refund
Horrible customer service, red flag vibes and inconsistent stories regarding shipping delays, which parts are in stock versus what parts are being shipped, factory moving from germany to southeast asia/china. I chose to cancel my order- given I placed my order over black friday weekend in 11/2025 and was told 8 weeks from purchase, then end of January, then mid february, then end of february, then march then april for my sectional to arrive. Once I requested a cancel and a complete refund, this company said I had to wait 15-20 business days for a refund. I filed a chargeback dispute with my bank and shopify who I paid through to expedite the refund and investigate this company. Now SOKA is wanting me to drop the chargebacks in order to issue me a refund. major red flags!! still seeking a full refund. buyers beware, this has been a NIGHTMARE.
Response from Soka HomeFeb 25, 2026
Dear Customer,
We are genuinely sorry for the frustration and stress this experience has caused you. We understand how disappointing extended delays and shifting timelines can be, especially for a significant purchase placed during the holiday season.
Due to international freight congestion and manufacturing transitions that affected multiple suppliers, certain sectional configurations experienced production and logistics delays beyond our original estimates. We acknowledge that revised delivery projections can understandably create concern and confusion, and we regret the impact this had on your experience.
Regarding the cancellation and refund: once a chargeback is initiated through a bank or payment processor such as Shopify, the transaction enters a formal dispute process governed entirely by the financial institution. During this period, merchants are not able to independently issue a separate refund outside of that system, as doing so can result in duplicate reimbursement and regulatory violations.
At no point is a customer required to withdraw a dispute in order for us to “allow” a refund. Rather, the chargeback process itself becomes the official refund channel and must be resolved through the bank’s review procedure. We fully cooperate with these investigations and provide all requested documentation.
We respect your decision to pursue formal dispute resolution and will continue to work within the appropriate financial and legal frameworks to ensure the matter is handled properly.
SOKA Home remains committed to operating transparently and in compliance with all payment processing regulations.
Sincerely,
Soka Home Customer Support Team
BO
Bobbi
Terrible experience so far
Terrible experience so far. We purchased a 8k$ sofa plus insurance on 11/25/25. Still haven’t received. Their website states 5-15 days of shipping. AFTER purchase we were notified, when asked, that it would take 8-10 weeks. Bummer, but ok. Then we were told end of January…. Still nothing , mid February. You can’t call because mailbox is full. To make matters even worse I keep getting emails about their products and the current sales. Maybe less marketing and more order fulfillment ?! Super fed up and would love this matter be resolved, their address is local to me and I will seek legal assistance if not resolved in a timely matter.
Update: asked for a refund, was told 15 days, however based on their response to this post it doesn’t sound like they are giving me my refund. I’m very distrustful at this point that I will get my money back without a fight.
Was told I was getting a refund on 2/19/26, today is 2/28/26, still can’t get proof the refund has even been submitted to the processor. 15 days is clearly a stall tactic. The 15 days isn’t due to card processing times, it’s 15 days on their end. Class action lawsuit anyone??? It’s clear that this is a pattern with this company.
Update: it’s been 15 days and still no refund.
Update: almost 30 days since my refund has been “ processing.” They refuse to give me there legal information. The Stimson address is invalid, as my certified mail was returned for invalid address. You can check ca consumer affairs for another address. I’m already steps into a smalls claims court case, and have contacted the attorney general, consumer affairs, and BBB. Sokas furniture is beautiful, but this is NOT worth it. I will continue this fight.
Response from Soka HomeFeb 25, 2026
Dear Bobbi,
We sincerely apologize for the frustration and disappointment this delay has caused. We understand that this is a significant purchase, and extended waiting times are understandably upsetting.
At the time of purchase, the general shipping timeframe displayed on our website reflects standard transit windows after an item has completed production and is ready to ship. Certain large furniture pieces, particularly made-to-order or imported items, may require additional production and freight time. We regret if this distinction was not clearly communicated at the outset.
Your order has not been overlooked. Due to ongoing freight and logistics delays affecting large furniture shipments, some timelines have extended beyond original estimates. We recognize that revised delivery projections can be frustrating, especially when expectations shift.
Regarding phone accessibility, we are currently experiencing high call volume, and we acknowledge that this has impacted voicemail capacity. We are actively working to improve response accessibility. For the fastest assistance, we recommend continuing communication via email so there is a documented record and dedicated case handling.
Promotional emails are automated and sent to our broader subscriber list; they are not connected to individual order status. We understand how this may feel frustrating while awaiting delivery and appreciate that feedback.
We remain committed to fulfilling your order and resolving this matter appropriately. If there are specific concerns regarding your timeline, our support team is prepared to review your case directly and provide the most current update available.
Thank you for your patience as we work toward a resolution.
Sincerely,
Soka Home Customer Support Team
LI
Lincoln
I've been using this for some time now…
I've been using this for some time now and it has held up very well. The materials feel durable and the design still looks great in my space. It's comfortable, practical and worth the purchase.
Response from Soka HomeFeb 13, 2026
Thank you so much for your kind words. We’re thrilled to hear you had a great experience and truly appreciate your support.
MI
Michael
Danger! Danger! Danger!
Update! February 10, 2026
Still DANGER. DANGER. DANGER.
I HAVE WAITED AND WAITED FOR MY REFUND GOING ON 37 DAYS TODAY. NOW WE ARE PLAYING THE EXCUSE GAME OR NO GAME AT ALL BECAUSE THEY WONT REFUND ME MY MONEY. THERE IS NO WAY TO CONCEPTUALIZE HOW THIS COMPANY PREYS ON FOLKS, TAKES THEIR MONEY AMD THEN GHOSTS THEM. DO NOT, I REPEAT DO NOT FALL VICTIM LIKE THE REST OF US HAVE.
Danger! Danger! Danger!
Now I have to file a lawsuit to get my refund for furniture that was cancelled over a month ago. Just read all the other 1-star reviews, all with the same horrific experience. They keep responding with, “we can’t do anything because of the dispute”, when in reality, they could accept the dispute and refund. They don’t want this on their record.
I did some searching around for my lawsuit and found that they are a company working out of a CubeWorks (basically like a workspace they rent to use as a workspace). They do not own any sort of warehouse or company store front.
Please heed the warnings here. I would likely bet the good reviews are done by employees trying to shake the bad reviews.
Response from Soka HomeFeb 9, 2026
Dear Michael,
Thank you for sharing your concerns. We truly understand how upsetting and stressful this situation feels, especially when you’ve been waiting longer than expected for a resolution. We’re very sorry for the frustration this has caused.
We’d like to gently clarify how the refund process works once a bank dispute is opened. At that point, the matter is formally managed by the financial institution, and we are required to follow their process. During an active dispute, we’re unable to issue a direct refund outside of that system, as doing so could result in duplicate transactions. While this can feel limiting, it is a standard requirement across payment providers.
Regarding our operations, we want to reassure you that we are a legitimate, registered business. Like many modern furniture brands, we operate without a public storefront or owned warehouse, working instead with manufacturing and logistics partners. This does not affect our responsibility to our customers or our commitment to resolving issues properly.
We value all customer feedback, both positive and negative, and we do not fabricate reviews. Our goal has always been to provide quality products and transparent service, even when situations don’t go as smoothly as anyone hopes.
We remain fully committed to cooperating with the dispute process and providing all requested information so this can be resolved as quickly and fairly as possible. We truly appreciate your patience during this process and hope for a prompt resolution.
Sincerely,
Soka Home Customer Support Team
KL
Klara L.
I'm very happy with my new coffee…
I'm very happy with my new coffee table. The only reason I'm giving 4 stars instead of 5 is that the tracking information didn't update for a few days, so I wan't sure when it would actually arrive. It showed up within the promised timeframe, but a bit more clarity on the delivery status would have been nice.
Response from Soka HomeFeb 5, 2026
Thank you for your review. We’re happy to know you enjoyed the product overall, and we truly appreciate your suggestions. We’re always refining our products and will use your feedback to improve future versions.
PJ
Patti J.
We ordered a Domus sofa (165.3") and 3…
We ordered a Domus sofa (165.3") and 3 ottomans on October 16, 2025. Here is our experience...
Shipping and Delivery:
It was delivered on January 28, 2026. Prior to ordering I was told by customer support that it would be 30 - 45 days to receive as they did not have my items in stock. Clearly, it was 90+ days. It was shipped from China....clearly not manufactured in Italy or Germany as they claim in multiple places on their website. As soon as I received the shipping email the order was marked as fulfilled on their website. There are many reviews on line that give a poor rating to their delivery service. The additional white glove delivery was a must for us as we live in the country with a very long driveway and dropping it off at the curb was not an option. Our experience with delivery was very good; however, I stayed on top of the tracking and I did have to call the delivery warehouse (Metropolitan) to have the delivery scheduled once it was delivered to their warehouse. From there the delivery was very smooth. I wouldn't call it "White Glove" as the delivery people did not know how to clip the pieces together and we had to help them do it. They did haul away all of the packaging and they were careful with the pieces. It is also not very clear on their website where the tracking is...you have to log into your account, click on the order number, and then click on the number in the lower left corner.
First Impressions of the Furniture:
The leather is high quality. The frames are VERY light. It will slide like it is on wheels on tile, brick or hardwood floors. In our case, we had to put rubber feet on the ottomans to keep them from sliding on our brick floor. The sofa sections do clip together to keep them from separating which is required given the frames are so lightweight. It is very comfortable. It is lower to the ground than a typical sofa by about 2 to 2.5". However, the sofa is very deep. We expected that from the dimensions listed on their website which are accurate. My husband and I are both over 6' tall and we don't find the height an issue and the depth makes it very comfortable for tall people.
I think overall the quality is sub-par based on the price. I would have expected it to be heavier. We will see how it holds up over time. In my opinion, it might hold up for 3-4 years of everyday use, probably less if you have young children.
Response from Soka HomeJan 30, 2026
Dear Patti,
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate the opportunity to understand your experience from order to delivery and daily use.
Regarding production origin and shipping timeline, we sincerely apologize for the longer-than-expected lead time. At the time of your order, the estimated 30–45 day timeline was based on available production capacity. Due to global supply chain delays and extended ocean transit schedules, the final delivery exceeded that estimate. Your feedback highlights the need for clearer and more conservative delivery communication, which we are actively improving.
To clarify the manufacturing process, our sofas are designed and engineered based on European design standards, with materials sourced globally. Certain components and final assembly may take place in different countries depending on availability and logistics. We understand how this can feel inconsistent with customer expectations and we are working to improve transparency around this on our website.
We are glad to hear that your delivery experience with Metropolitan went smoothly overall and that the team handled the furniture with care and removed all packaging. That said, your comments about the “white glove” service and assembly assistance are well noted. We agree that this service should be more consistent, and we have shared this feedback directly with our delivery partners to improve training and execution.
Regarding the sofa itself, thank you for your honest assessment. The Domus sofa is intentionally designed with a lightweight internal frame to allow modular flexibility and easier repositioning. However, we fully understand that this can feel unexpected at this price point, especially on hard flooring surfaces. Your solution of adding rubber feet is practical, and we are actively evaluating ways to improve stability without compromising the modular design.
We appreciate your acknowledgment of the leather quality, comfort, and accurate dimensions, especially for taller users. At the same time, we respect your concerns about long-term durability. Furniture performance over time is extremely important to us, and your feedback will directly inform future product refinements.
If you experience any issues as the sofa ages, or if there is anything we can do to support you further, our customer care team is always available and happy to help.
Thank you again for your transparency and for choosing us. Feedback like yours genuinely helps us improve.
Sincerely,
Soka Home Customer Support Team
LE
Leemang
Soka furniture is scam, do not order
I ordered sofas and recliner and there was no delivery date provided. I called them more 10times and finally talked to representative. She told me it takes 2-3 months delivery time so i canceled it
They asked me 2weeks refund days
No refund two weeks later , i called them never answered. They just email me and gave me lots of excuses (issues with phones , international protocal issues etc)
They give you some excuses that nobody believes
I think it is kind of scam to hold customers money more than a month or two months to get interest from the bank.
Response from Soka HomeJan 20, 2026
Dear Lee,
We’re sorry for the frustration caused. The items ordered were made-to-order, with a standard 8–12 week production and delivery timeline, which we regret was not communicated clearly at the outset.
After your cancellation was confirmed, the refund was initiated according to our policy. While we aim to complete refunds within 14 business days, international payment processing and banking clearance can occasionally cause delays beyond our direct control.
During this period, our phone support experienced temporary technical issues; however, we continued to assist via email.
We would like to clarify that Soka Furniture is a legitimate business and does not benefit from holding customer funds. We apologize for the inconvenience and are improving our communication to prevent similar issues.
If the refund is still pending, please contact [email protected] with your order number so we can assist promptly.
Sincerely,
Soka Home Customer Support Team
