Our journey began with a simple yet powerful idea: to bring affordable luxury furniture to homes across the United States. Founded on the principles of quality, style, and affordability, Soka Home is more than just a furniture store, it's a destination where your dream home comes to life.
Soka Home (sokahome.com) has 139 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
Also known as
sokahome.com
Website
sokahome.com
Category
Furniture Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I recently had my order delivered to me yesterday and I must say the Piano Sofa is spot on. The leather is just so fancy and the color pallet from a rich coffee brown to a creamy milk like color just fits it so well! However there was some small mistake with string overlapping but I was able to get a quick resolution on it! Overall, I would recommend Soka Home.
Response from Soka HomeJul 3, 2024
Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying your Piano sofa. Your satisfaction is our top priority, and we’re glad to know that we were able to meet your expectations.
We appreciate your kind words about the quality of the leather. Feedback like yours motivates our team to continue delivering exceptional products and services.
Please do not hesitate to reach out if you have any questions or need further assistance. We look forward to serving you again in the future!
PR
Porter R.
the tender corner sectional was easy to…
the tender corner sectional was easy to put together, and it arrived in perfect shape thanks to the good packaging. The beige color looks great in my living room. The cushions are super comfy, and I love that the cover is removable and washable.
Response from Soka HomeJun 27, 2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you are happy with your Tender sofa and that it has met your expectations.
At Soka, we strive to provide our customers with the best quality products and exceptional customer service. Your kind words affirm that we are on the right track, and we truly appreciate your support.
If there is anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future.
AN
ANDRE
GREAT SOFA AS DESCRIBED EASY TO…
GREAT SOFA AS DESCRIBED EASY TO INSTALL!
AND FOREMOST EXCELLENT CUSTOMER SERVICE!
Response from Soka HomeJun 20, 2024
Thank you so much for your kind words! We're thrilled to hear that you're happy with our sofa and Customer service.
At Soka, we strive to provide the best quality and service to our customers, and it's wonderful to know that we met your expectations. Your feedback motivates us to keep improving and delivering top-notch products.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
JD
Jane D. G.
One of my favorite things about the…
One of my favorite things about the Tender wabi-sabi sand sofa is that the cover is removable and washable. This practicality came in handy as it was easy to keep the sofa fresh and clean. The delivery process was also very smooth and on time.
Response from Soka HomeJun 18, 2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you are satisfied with Tender Collection. Your kind words about the quality mean a lot to us.
At Soka, we strive to provide the best possible products and services, and it is always rewarding to hear that we have succeeded. Your feedback not only encourages our team but also helps other customers feel confident in their choices.
If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future!
DP
Deborah P.
From the moment I asked for information…
From the moment I asked for information about the Tender Beige sectional, the Soka team was incredibly responsive and helpful. Especially Amber, the customer service, who patiently answered all my questions, provided detailed information about the product, and made the whole process before and after the sale very smooth!
If you're looking for not only a comfortable sofa, but a company that values its customers and provides top-notch service, I would recommend soka.
Response from Soka HomeJun 12, 2024
Thank you very much for giving us a great review, we are very happy to hear that you are satisfied with our customer service!
The Tender collection is the main product of our store and the materials used for the sofas are carefully selected, so it's really make my day to see that you are very satisfied with the quality of the sofas!
Thank you for choosing soka and we look forward to serving you again!
GA
G A.
We had a minor issue with sofa
We had a minor issue with sofa. Emily went above and beyond to help us. Customer service is exceptional. Quality is great!!
Response from Soka HomeJun 11, 2024
Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you are pleased with Customer service.
Your kind words truly mean a lot to our team, and we’re thrilled to know that we’ve met your expectations. Providing our customers with high-quality Product and exceptional customer service is our top priority, and your satisfaction is our greatest reward.
If you ever need any assistance or have any questions, please don't hesitate to reach out. We’re always here to help!
Once again, thank you for your support and for being a valued customer.
JE
jeff
If I could give them a zero I would
If I could give them a zero I would. Customer service and communication is so bad I am 40 days into waiting for my order and no close when I will get a refund. It was so bad the overseas assistant ir ai assistant just keeps saying th am you for your patience. After 40 days I have asked for a refund for the last week. Response thank you for your patience it is being processed. 10 days later I had to call my bank to try and get a refund. Still waiting. These guys don’t have anything in stock amd don’t communicate ever. Unless you have months to wait don’t buy from SOKA.
Part 2
So I have finally gotten SOKA and managers Yuki and Austin to initiate a refund that was requested May 29th. 13 days and having to call my bank to dispute the transaction just to get them to do anything at all. Still don’t have my money back. Maybe another 72 hours if it suits them. Does anyone know how to upload email chain on here? I would love to post exactly what Suki and Austin had to say and show the timelines. Folks do not do business with this company.
Response from Soka HomeJun 12, 2024
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused by the delivery time and the refund process.
Upon receiving your order, we immediately arranged for our warehouse to prepare the items. However, due to the high demand for our sofas, it took some time to restock. We completely understand your concern regarding the delivery timeline and have worked diligently to meet your expectations.
When you requested to cancel the order, we actively communicated with you, attempting to retain your order by offering a gift and cash compensation. We hoped these gestures might persuade you to reconsider since finding a sofa you like can be challenging. Our primary goal was to provide you with a satisfactory product.
This retention process took some time, as we were keen to explore all options to resolve the issue to your satisfaction. After discussing several offers, you decided to proceed with the cancellation, which we respected and acted upon immediately. We then initiated the order cancellation process, which also required some time to complete.
Throughout our communication, we carefully considered your requests and, after consulting with our company, found that we were unable to meet all of them. We apologize for the wait and greatly appreciate your understanding. Following our final discussions and being unable to reach a mutual agreement, we proceeded with the refund.
Once the refund was arranged, the bank needed additional time to process the transaction. We regret the lengthy overall process and the inconvenience it caused. Throughout this time, we were committed to actively assisting you and addressing your concerns.
We are deeply sorry for any disruption caused and appreciate your patience and understanding during this time.
Best regards,
NG
Nicelle G.
I just purchased the tender sectional…
I just purchased the tender sectional and love it! The sand color feels very calming and fits perfectly with my decor. It was also very easy to assemble and super easy for someone like me who isn't particularly crafty!
Response from Soka HomeJun 11, 2024
We are happy to know that you found the color and assembly of the tender sectional to be to your liking. We take great pride in the craftsmanship of our products and it's very gratifying to see that your experience reflects this.
Thank you for your kind words and for being a valued customer. We look forward to serving you again!
