SohnneReviews of sohnne.com

We had some challenges with your website chrckout oayment system and in coordinating deliveries. However, your support service has been very responsive and helped us solve the problem. Thanks

I ordered a Lounge Barcelona chair in october 2022, that never came, it seemed they did not have it and told us initially it will arrive end of november, it never came, then that it was in the US but going thourhg customs, it never came, we are now 1Feb 2023 it turns out after pharrassing them that thechair was still in China!! Lies, lies, lies! Now as we ended up buying another char, they refuse to refund us! EXcellent service really. I truly being lied at. This morning I called their customer line and it has all the flavour of a scam, automatic voice that takes you to a line where no one answer. NEVER AGAIN!

Beautiful chair. Quick delivery.

The chair is really comfortable and appears of good quality.

I just bought the Sohnne Classic Lounge Chair, and I have to say that it is a luxurious and classic piece of furniture. It has a style and is very comfortable. The chair seems made of 100% genuine top-grain leather and has a frame made of robust steel. I really like how comfortable the seat cushion is. It's just soft enough to hold my body without making me feel too tight. Because it has a wide base, I can put my feet up after a long day at work. Overall, I would highly recommend this!

I recently bought the Kyoto Table from Sohnne and it’s been a great addition to my home. I knew about this iconic table for some time. The design of the table is beautiful. Being a functional piece of art, it was immediately eye-catching to me and I just had to have it. Overall, I am very pleased with this purchase! It looks great in my living room and is well worth the price I paid for it given its quality construction and artistic design. People are always complimenting my choice of furniture when they come over and I don't hesitate to recommend them Sohnne’s Kyoto Table!

I wish I had found these reviews before placing my order and now started digging on the company. I think the following just scratches the surface: 1. It has been 20 days and I don't have a reliable tracking number. I received one for a China Post shipping, but the China Post link said the order was delivered before I even placed mine. Once I raise this issue with the Sohnne chatbot "Alicia S." Now the link is down. 2. The Trust Pilot main page for Sohnne warns that some reviews have been removed indicating Sohnne was buying/posting reviews themselves. 3. See other reviews on this site. 4. They only answer chat/email during Asia business hours, so they are clearly not in US (San Francisco) or UK as indicated on their site. 5. They didn't charge sales tax - a big no no for U.S. retail sales. 6. If you walk through their reviews on Facebook, they are clearly manufactured, as some pictures overlap, locations overlap, and friend groups overlap. 7. If you do a Google reverse image search on the photos from their site, you will find they were copied from other sites. 1/17 UPDATE: I did receive the chair, so I am going to give Sohnne a couple stars. The quality seems fine. However, it came in two boxes through USPS, not FedEx as indicated on the site. The boxes were air shipped from Beijing and USPS would not deliver the bigger box as it had $100 postage due! The post office said the box should never have been accepted by the air shipper as it is too big for USPS. I didn't argue with the postage due as I already had the stool delivered the previous day and just wanted to move on from one of the weirder transactions I have made online.

We had some issues with our first purchase, but it was professionally and swiftly dealt with by the customer service. Daily communication with the customer service personal till the issue was resolved is something I haven't had for a long time. Thank you very much for the high-quality service.