SohnneReviews of sohnne.com

The product (lounge chair and ottoman) is great and meets my expectations. The delivery was not ideal, as the two packages arrived separately. Otherwise, all good, as the customer support service was very responsive and helpful.

Quick response on your questions.The product we bought The Eames Lounge Chair and Ottoman is from a high quality and design.

The chair came in quickly and is exactly as expected. A little hicup on the front end but was a Fedex issue not a Sohnne issue. A costumer service rep named Thomas emailed me to offer complimentary install because my package arrived in 4 days instead of the 3 they estimated! Didnt even ask for it. Great support. Great Product. Great Business! 100% would order from them again.

After my initial review I received a call from Sohnne assuring me they were seeking a solution to the shipping issue. Less than 24 hours later an email arrived informing me they now offer shipping to Mexico. I placed my order and now wait for them to process my order and initiate shipping. I'll continue updating this review as the process continues, hopefully culminating in a new chair in my home. UPDATE: After three months and a lot of communication back and forth we have a lovely new chair in our home. The delay related to Sohnne working to develop a reliable shipping method to service a new market in Mexico. My personal opinion is that they overthought it, worrying too much about uncharted territory and forgetting that Mexico is the US’s largest trading partner. That said, they got the chair to us and my wife loves it. My only complaint is that they sent the Original version rather than the Tall version I ordered, so I get no support for my head. However, they’ve offered me generous compensation for my inconvenience so I will gratefully accept their offer. Sohnne has gone overboard to do their very best to make customer satisfaction the highest priority. I would recommend this company to anyone seeking high quality replica furnishings.

I bought the Eames chair and wasn’t able to get it put together as the arm pads didn’t match up to the screw holes provided. Repackaged and given approval to return it. One star because there wasn’t any phone number to call customer service. Had to wait days for my email to be answered and was never the same person. Ended up having about 9 different names on the emails. Chat on line was no better, only wanted me to look at video of chair assembly which I had already tried.

Misleading photos of real pieces are used to sell very cheap looking reproductions. Worst of all after I got the chair the same day it was delivered I messaged support asking to return it for a refund. That was December 2nd. Here we are on January 15 and I am STILL trying to get someone to send me a label so I can return this chair. I have emailed support dozens of times in the month and a half and I have chatted with them on the website about this. I'm about to do a chargeback it's gotten so bad. I've never dealt with worse customer service in all of my purchases, online or other. Buyer beware, do not trust the images for products on their site and you better hope that you don't want to return an item. Update: February 16 I received a shipping label and the chair arrived at their facility on January 15th. A month later they have not sent me a refund. This is absolutely ridiculous! Update March 1 I received a full refund and an apology from the company So after a couple of months they did end up making it right. I upped my rating to 3 stars to reflect this, and think it's important to keep my experience here for others to know.

Don’t even know where to start from. 1. lack of communication after buying, you don’t get any kind of feedback regarding shipping, expected arrival, and other NORMAL stuff. 2. I have ordered some lamps and a sofa, first of all, they arrived from China, each in separate days, for the sofa I had to write the Support an e-mail, and surprisingly they have responded that they will keep me informed, but it didn’t happen. 3. Sofa arrived with different cushions than stated, and without the Ottoman, wrote to support and no words from them since. Refunding is almost close to impossible or not worth it, so it’s not worth buying in the first place. 4. All of the positive reviews here are FICTIONAL, wrote by them, with the same dates as well Update 09.04.2024 My sofa issue was fixed, although I had to pay taxes for the replacements, and it took about 2 months. I had another order placed in December 2023, and did not receive any update whatsoever, I had to claim my money back through the bank so I can get their attention, finally Diego did contact me with regards to my refund and in 3 days it was sorted out and I got my money back. Still would not recommend, don‘t understand why it should be so hard, but in case you do order something and have issues, be sure to contact diego @ equinoxcell.com

We initially had some problems with delivery but Diego at Sohnne sorted everything out. The chair is excellent. 100% happy with the finished product.