Soar Payments Reviews | Read Customer Reviews of soarpay.com

Soar PaymentsReviews of soarpay.com

4.028 reviews
Administration & Services
21 Waterway Ave, The Woodlands, Texas

Call Directions Website

Soar Payments

About Soar Payments

The credit card processing leader for hard to place merchants, even those labeled “high risk,” Soar Payments offers merchant accounts, ACH, payment gateway, and related payment technology.Soar Payments LLC launched in 2015 with the goal of providing industry-leading solutions in the high risk merchant account space.Since then, we have expanded to offer solutions to mid risk and low risk merchants, too — including many businesses owned by our friends and family, as well as hardworking entrepreneurs and business owners across the nation.Our Houston-based team does indeed deliver that “Texas Hospitality” you’ve heard so much about! Cowboy boots are optional, but highly encouraged, at SoarPay headquarters.

Soar Payments (soarpay.com) has 28 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: soarpay.com
Website: soarpay.com
Category: Administration & Services
Location: The Woodlands, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 18% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Administration & Services, Texas

Soar Payments reviews

28 approved reviews, newest moderated first

customer
Sep 14, 2024
Amazing customer service
Amazing customer service, 100% recommend.
Report
customer
Aug 20, 2024
Good experience.
They were responsive to issues and quick relative to the other application I submitted.
Report
Anthony B.
Jun 14, 2024
I filled out an application almost 2…
I filled out an application almost 2 weeks ago, i've never recieved a call back, IF they did call back they never left a voicemail or sent an email. Our company gets probably a hundred calls a day, I've been waiting for a response from them for nearly two weeks, but they say they have pre approval in 24 hours. 24 hours times 14 days? I called this morning and spoke with customer service, she said my "sales rep" was on another line but he would call as soon as he got of fthe phone, and hour go by, still nothing. The company can't even return calls, avoid them, you'll surely have issues down the road as well.
Response from Soar PaymentsDec 3, 2025
Thank you for sharing your feedback. We’re sorry to hear that your communication experience didn’t meet expectations, and we appreciate the chance to address your concerns. Our records indicate that an application was submitted, but it appears the follow-up process did not go as smoothly as it should have. While we aim to review applications promptly and keep applicants updated, there are times when additional verification steps or high call volume can lead to delays or missed connections. We apologize if our communication fell short or if you were waiting longer than expected for a response. If you ever need assistance in the future, our team would be glad to help and ensure you receive timely support. Thank you again for your feedback.
Report
Sateyandra J.
Sep 28, 2016
No technical assistance
I have an online store and wanted to integrate with soarpay. I was getting an error while putting merchant info to my website. I was shocked when no one helped me after calling hundreds of call and sending 30-40 emails to every known person from the company by me. There is no one available from the technical department. Really I got a lesson for life, never trust on such companies.
Response from Soar PaymentsMar 5, 2018
Sateyandra, We take great pride in our customer service, which is generally reviewed very positively by our customers. Therefore, when I saw this review, I investigated the situation further. First, I am surprised that you were unable to reach anyone in our offices for customer service. Our customer service team is available via phone Monday through Friday, each and every week, from 8am CST through 5pm CST. Second, regarding your emails, I’ve checked our CRM database (where we keep detailed reports on all customer service requests) and we show only 2 inquiries from your company ever, both of which, per our records, were responded to the same day. Only 1 related to integration, which, per our records, we responded to with a detailed response outlining exactly how you could resolve your integration issue. In summary, as I said, we believe we offer the best customer service in the industry, and endeavor for all of our customers to have a pleasant and helpful customer service experience. Therefore I’d ask that you contact our offices at your convenience to find out if we can get to the bottom of your integration issue.
Report