Soar PaymentsReviews of soarpay.com

Excellent service, he was very specific in his answers, he was patient, he made the effort to speak in Spanish to make the conversation more enjoyable and help us understand better. In short, we are very satisfied and we congratulate him on his excellent handling of the call. Excelente atención, fue muy especifico en sus respuesta, fue paciente, hizo el esfuerzo de hablar en español para hacer mas amena la conversación y que lográramos entender mas, en conclusión, estamos muy satisfechos y damos una felicitación por su excelente gestión en llamada.

KYLE WAS REALLY HELPFUL AND VERY PATIENCE WITH ME, EXPLAINED ME EVERY QUESTION I ASKED WITHOUT GETTING FRUSTATED WHICH WAS REALLY HELPFUL

Kyle was very helpful and informative in the onboarding call, he explained everything to me so well i didn't need to ask any more questions.

Kyle was very helpful and took his time to go through the gateway extensively. He was calm and answering all the questions we had in details. Happy to work with him and Soarpay again!

Very Imformative.

**⭐⭐⭐⭐⭐ Outstanding Customer Service** Kyle King provided one of the best customer service experiences I've ever had. From start to finish, he remained professional, patient, and genuinely committed to helping me. He went above and beyond his call of duty to make sure my account was set up correctly and that I understood every step of the process. What impressed me the most was his willingness to take the time to answer my questions and ensure everything was done right. It's rare to find someone who is this knowledgeable, dedicated, and customer-focused. I highly, highly recommend Kyle King to anyone who has the opportunity to work with him. He truly deserves recognition for the outstanding service he provides, and I would absolutely recommend him for a promotion. He is a tremendous asset to the company and, in my opinion, one of the very best in the business. Thank you, Kyle, for making the entire experience smooth, stress-free, and enjoyable!

Great company and great people. Communicative and care about educating their customers on not just their, but all, financial services available. They work in a niche market and serve that market wells.

Just when I felt lost and thought all the doors were closed on me, Nathan and his team saved the day!!! When I first started the process of setting up payment processing for my high risk business, I was actually working with another company (Initials for the first company is Z.P.) and going through their application process. Unfortunately, the customer service and overall knowledge just wasn’t there. Even worse, I left those conversations feeling frustrated and clueless, which led me to start researching other options online and then that’s when I found SoarPay. Nathan (His last name is Vanderpoel) thankfully took my initial call and as you can imagine I came prepared with a lot of questions because I was seriously considering switching companies at that point. Also because setting up this type of an account for an e-commerce business is/was new territory for me and as mentioned, I didn’t have a good start with the other company. From the start, Nathan V. was genuine, patient, and extremely informative. Also very knowledgable about the ins and outs of the industry and how things work with online payment processing and high risk merchant accounts. It was one of those conversations that just sticks with you to the point that I kept thinking about how positive and helpful the call was all weekend. The following Monday, I called Nathan back and told him I wanted to move forward with him and Soarpay. Since then, he has truly been fully invested and has been incredibly supportive and persistent throughout the entire process. I truly appreciate how he worked diligently to help me explore different options and never gave up. 💯 What really stood out to me was that when things required additional attention and began to seem impossible ( I won’t get into details), Nathan didn’t hesitate to involve higher-ups within his company to make sure everything moved forward properly and that all options were exhausted. The team at Soarpay was truly all hands on deck. If my experience is any indication, they’re all organized, communicative, and committed to getting results for their clients. Most importantly in the end, he successfully helped me get approved. I’m genuinely grateful for his persistence, professionalism, and guidance. Setting up payment processing is a critical part of building a business and having the right partner makes all the difference as you can imagine. I highly recommend Nathan and the entire Soarpay to anyone looking for knowledgeable, responsive, and genuinely supportive service. If you’re a merchant let alone a high risk merchant, start with SoarPay!