Galaxy L.
Just wasted my time filling the form…
Just wasted my time filling the form and 0 answer, they can't even tell you that you're not approved what a redicilous

The credit card processing leader for hard to place merchants, even those labeled “high risk,” Soar Payments offers merchant accounts, ACH, payment gateway, and related payment technology.Soar Payments LLC launched in 2015 with the goal of providing industry-leading solutions in the high risk merchant account space.Since then, we have expanded to offer solutions to mid risk and low risk merchants, too — including many businesses owned by our friends and family, as well as hardworking entrepreneurs and business owners across the nation.Our Houston-based team does indeed deliver that “Texas Hospitality” you’ve heard so much about! Cowboy boots are optional, but highly encouraged, at SoarPay headquarters.
Soar Payments (soarpay.com) has 28 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Administration & Services · Houston, Texas
Excellent

Administration & Services · Dallas, Texas
Excellent

Administration & Services · Kingwood, Texas
Excellent

Administration & Services · Friendswood, Texas
Excellent
28 approved reviews, newest moderated first
Galaxy L.
Just wasted my time filling the form and 0 answer, they can't even tell you that you're not approved what a redicilous
Jimmy A.
I have had a great experience with SoarPay. I chose to work with them largely because they’ve been around a long time in the high-risk merchant account space, which mattered to me. The underwriting process was straightforward and moved faster than I expected. Once the account was approved, their client support team was easy to reach and genuinely helpful whenever I had questions. We’re using them for a high-ticket subscription product, and everything has worked as it should. Overall, it’s been a solid, no-drama experience.
Ádám
Simply the worst prop firm that has ever existed. Not to mention that many people I know never received their payouts, and they made claims that were simply not true. They only like collecting money, not paying it out. One of their excuses was that I supposedly didn’t follow the consistency rule, even though it was 23% on their website and you had to stay below 25%. On the payout day, I logged in and—interestingly—it suddenly became 28%. I even have screenshots of it. For another payout, they claimed I was “copy trading” because someone on a completely different account entered the same position 3 minutes later 🤣🤣🤣🤣 In my opinion, NO ONE SHOULD PAY THEM ANYTHING, BECAUSE THE WHOLE THING IS A SCAM!
Sandra T.
Kyle was great! Very professional and helpful. Thank you for making this process smooth and easy.
Bret S.
I have been working with Nathan Vanderpol on getting my Merchant Account Application set up to be processed. I am a sloe proprietor and my business isn't Live yet. I can't process any sales transactions as of yet. Nathan understands where I'm at with my business and s helping me move forward with the application. Nathan is fantastic to work with! He stays in touch with me regularly to keep me informed as to where we are in the process and when he requested documents from me, it was very easy to get him what he needed. Nathan is always upbeat and sounds so positive and confident about what he is doing, the products he is using and also about me. He has made me feel good about what I'm doing with my business and where I'm at with it. This all gives me some confidence and a feeling of security about what he is doing for me and what I'm doing also. I look forward to his calls and hearing where we are. I'm excited to get my Merchant Account set up so I can start generating some income for myself through my business. Nathan is truly great to work with and comes across as an honest, caring person.
Angela G.
A computer tech support scam company named Cybersoft LLC using Soarpay to steal the money out of my and some other people's credit card, I investigated about this company Cybersoft its owned by Allen Ott but when I called Allen ott he told me some Indian Guy Manoj Jangra Managing all this. They are running this scam in the name of Norton they call random people pretending to be Norton and Take the remote access of their computer and tell the fake things like hacking and all. I request soarpay to investigate and refund money to all the customer Scammed by this Cybersoft LLC. I request Soarpay not to provide your services to businesses who scam people
Response from Soar PaymentsDec 2, 2025
Angela, thank you for sharing your concerns. We’re sorry to hear about your experience, and we understand how upsetting unexpected or unauthorized charges can be. Whenever SoarPay receives a report of questionable activity related to a merchant, we immediately involve our upstream banking partner to review the account. During this process, the bank may pause payouts, request additional information, and determine whether the account should remain open. In this situation, the merchant account was closed at the conclusion of the review process. For customers who believe they were charged in error, banks and card issuers have established dispute and refund procedures to ensure funds are returned when appropriate. SoarPay does not keep these funds, and our role is to support the investigation and ensure the proper steps are followed. We appreciate you bringing this matter to our attention. If you have questions about how dispute procedures work or need general guidance, our team is here to help.
Gregory R.
This Company's customer support sucks, This company is total scam, Whatever documents they asked for before signing up and after signing up I provided them and as soon as I processed my first transaction they put money on hold and they asked my a signed document and invoice I provided them than they said they cannot release the funds until they talk to each of my customer, this company is total scam please stay away from it, if you need more information that how do they scam business email me, BE AWARE FROM THIS COMPANY
Response from Soar PaymentsDec 2, 2025
Thank you for the opportunity to respond. We know how important timely payouts are for any business, and we appreciate the chance to clarify what happened. Shortly after this merchant account was opened, the initial transactions were flagged by our banking partner for an enhanced compliance review. Federal regulations require banks to conduct reviews—and temporarily hold funds—whenever early activity appears inconsistent or unusual. In this case, the bank may have seen differences between what was listed on the merchant’s application and what appeared in the first transactions. Our team contacted the merchant several times to request clarification and documentation so the review could move forward. Once the bank completed its investigation, all funds were released on 11/10/2025. Following the review, the bank decided to close the account based on its regulatory and internal risk requirements. We kept the merchant informed throughout the process. Soar Payments takes compliance and accuracy seriously because our banking partners rely on the information provided in the application. When something doesn’t line up, banks are required to investigate, which can result in delays or, in some cases, account closure. We understand this situation was frustrating, and we did our best to help move the review along as quickly as possible. If anyone has questions about how these review processes work, our team is always happy to help explain what merchants can expect.
Wesley B.
If you’re a business owner searching for reliable and stress-free merchant services, Soar Pay is the clear choice. From day one, Kyle King—my main point of contact—took the pressure off my shoulders and guided me through every detail of getting started as a new business owner. Every time I called or emailed, their team was right there to help, making the entire process seamless. Their systems are top-notch, and the customer service is unmatched. I especially want to highlight Kyle and Heather, who went above and beyond to make sure I felt supported every step of the way. These two truly care about their clients, and it shows. I highly recommend Soar Pay to any business owner looking for outstanding service, reliable systems, and a team that truly has your back.