JINCHAO Y.
It's very good!!!
It's very good!!!

SnapMailbox was borne out of the desire to improve the virtual mailbox space giving the customers what we wanted - flexibility and reasonable pricing. We wanted to be able to access all of our mail online from anywhere in the world while using a real, private and secure street address and figured others did too.
Snap Mailbox (snapmailbox.com) has 621 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Claim this listing621 approved reviews, newest moderated first
JINCHAO Y.
It's very good!!!
Nicole B.
The wait was a longer than 5 minutes, but once I received someone. They were extremely helpful. This is the only reason for a 4. BUT one more star down because I am comfused on how I had my signed and notarized documents as of March but my info was not completed until today.
Rafael D.
I was having trouble uploading the CRMA required to complete the mailbox and customer service was able to help straight away. I did have to leave a message but they were quick to respond. Just starting my subscription but so far they are responsive to requests. I'm looking forward to the box.
Michelle F.
Snap Mailbox was very responsive and helpful , very friendly staff that were able to walk me through the process. Thank you!
Alaa'I A.
Right after I emailed my concern I was provided a response with great customer service!
Tramel W.
Great customer service.
Ronny
Got this through a third party website for a small company. Cost is $30 per month. Every time you want to ship your post to get it home it is another $5 to $30 depending on how fast you want it. Two really big concerns: 1) Letters are collected locally and shipped to their receiving center. This takes two weeks or more. 2) After you decide to ship you mail ($8 for USPS 2day) a shipping label is created pretty fast but it takes 2-3 days before the mail is received by USPS. Add another 3 days for delivery and you may get you post after four weeks. Since this was too slow for me I changed to UPS local post box (with real street address). One more thing: A letter with a credit card came opened - opening was NOT requested.
Response from Snap MailboxMay 3, 2021
Hello Ronny, We appreciate your feedback. Due to being a virtual mailing address, we do not provide in-person pickups. Typically with all deliveries, they are done twice per week from our collection centers and automatically forwarded to our processing center. From there it is scanned and uploaded to the client account. We aim to have this process completed within a 1 week timeframe and I apologize for any delays this may have caused you. Likewise with shipment request, they are always completed within the shipping timeframe select. Please let us know the best contact number for you so a supervisor can reach out and help you! We look forward to speaking with you.
Matt P.
I had an issue getting my mail due to my account having originally been through a third party. I called Snap Mailbox, left a message, and got a call back almost immediately. My mail was scanned and delivered to my inbox shortly thereafter.