Snap MailboxSnapMailbox was borne out of the desire to improve the virtual mailbox space giving the customers what we wanted - flexibility and reasonable pricing. We wanted to be able to access all of our mail online from anywhere in the world while using a real, private and secure street address and figured others did too.
Snap Mailbox (snapmailbox.com) has 621 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Claim this listing621 approved reviews, newest moderated first
Benjamin M.
SnapMailbox is a fantastic service! It’s easy to use, reliable, and makes managing mail so much more convenient. The platform is user-friendly, and the customer support is excellent. Highly recommend it for anyone looking for a seamless virtual mailbox solution!
Response from Snap MailboxMar 26, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Brandon C.
Helped me through the whole mail setup process. It was a big help
Response from Snap MailboxMar 26, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
King H.
I am filing a formal complaint against SnapMailbox for poor customer service, failure to process my subscription cancellation, and ongoing billing concerns. On February 26, 2025, I emailed SnapMailbox requesting to cancel my subscription immediately due to their website malfunctioning and preventing me from doing so myself. Despite my multiple attempts to reach out, my emails have been ignored, which is highly unprofessional and raises concerns about their business practices. Additionally, their website appears to be structured in a way that makes it difficult to cancel, requiring users to update their payment method before proceeding—even if they do not wish to continue the service. This is a deceptive practice that forces customers to take unnecessary steps to avoid being charged. To make matters worse, even though I am no longer a customer, SnapMailbox’s system continues to send me new mail notifications, further demonstrating their failure to properly process my cancellation. While my experience with SnapMailbox started off fine, their lack of communication, website issues, and questionable policies have led me to believe that they are not operating in good faith. I strongly advise others to think twice before using this service, as their lack of transparency and accountability is unacceptable. I am requesting that SnapMailbox immediately acknowledge and process my cancellation request and cease sending me further mail notifications. Sincerely, King H
Response from Snap MailboxMar 24, 2025
We sincerely apologize for the frustration and inconvenience you've experienced with your cancellation request and billing concerns. We understand how important it is to have these matters resolved promptly, and we regret that your previous attempts to reach us went unanswered. To assist you as quickly as possible, could you please provide the email address associated with your SnapMailbox account? This will allow us to locate your records, process your cancellation correctly, and ensure that you no longer receive unwanted notifications. Your feedback is extremely important to us, and we truly appreciate your patience as we work to resolve this issue. Please know that we are committed to making this right. We look forward to your response and the opportunity to assist you further.
customer
I was linked to you guys through Trademark Engine and it wasn't clear to me this until morning. I've been waiting for my copyright to publish my book and the minute I was given your information i was helped within minutes.
Response from Snap MailboxMar 11, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
customer
Hanna was really professional and kind.
Response from Snap MailboxMar 10, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Carl B.
Rue was fantastic. Attentive, polite, knowledgeable, and quick to resolve my issue. I always try to start each interaction with ANY support staff in a positive framework, both in hopes of getting my desired result and knowing they face the fire all day. Often, my mood fades quickly when the person on with me is less than enthusiastic to help. Rue was exactly who I hope for when I need assistance!
Response from Snap MailboxMar 7, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
customer
Knowledgeable and kind representative. Took the time to answer all of my questions.
Response from Snap MailboxMar 5, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
Customer
Great Service
Response from Snap MailboxMar 3, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
