SnapMailbox was borne out of the desire to improve the virtual mailbox space giving the customers what we wanted - flexibility and reasonable pricing. We wanted to be able to access all of our mail online from anywhere in the world while using a real, private and secure street address and figured others did too.
Snap Mailbox (snapmailbox.com) has 621 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
snapmailbox.com
Website
snapmailbox.com
Category
Home Goods Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
SnapMailbox has been a game-changer for managing my mail. The platform is user-friendly, offering remote access, package forwarding, and document management with ease. Their customer service is outstanding—always prompt and professional.
If you value convenience and reliability, SnapMailbox is the way to go. Highly recommend it!
Response from Snap MailboxJan 27, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
LE
LaTarsha E.
It's been great
It's been great, guaranteed updates on my mail. All in all, I love my snapmail experience.
Response from Snap MailboxJan 20, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
MP
Miz P.
**BEWARE** SnapMailBox is a scam!!!
**BEWARE** SnapMailBox is a scam!!!! Not easy to cancel service. The dashboard does not allow for customers to cancel. When I reached out to customer support, they lied and claim that they can't cancel your service because my state has their virtual address listed which is a bold face lie. I sent a copy of my business certificate as proof that their address was not listed, and they still tried to get out of canceling. They deactivated my subscription, but refused to remove my credit card from the account. Never received one piece of mail. $30 a month for the past 4.5 years is a lot of money for nothing.
Response from Snap MailboxJan 17, 2025
Thank you for sharing your concerns with us. We sincerely apologize for any confusion or frustration you have experienced with our service. I would like to take the time to clarify a few points regarding your account cancellation process.
Upon reviewing your approved article document, we observed that the managing member listed uses our address. As part of our policy, before we can cancel a subscription for a business account, we require that the business's address, the business's mailing address, and any managing members' addresses be amended. We requested this information to ensure that the records are accurate and that our service is no longer utilized, but we have not yet received documentation confirming the necessary changes to your account.
Regarding your payment information, please note that as a subscription-based service, we cannot remove your credit card details until the account is fully deleted. The only time we can delete your account is when the cancellation process is fully completed, which involves ensuring that all mail items received are either shredded or forwarded as needed. Unfortunately, the CMRA was not completed, so the only option we could do was return them to the sender as you requested upon chatting with our support.
We understand your frustration, and we are here to help. Our support agent has canceled your subscription as a courtesy, ensuring that you won't face any further charges. We're committed to providing a positive experience and are always here to assist you with any other questions or concerns.
Thank you for your patience and understanding.
CU
Customer
Prompt and Efficient!
Mike was prompt with his response and super helpful in resolving my issue quickly and efficiently!
Response from Snap MailboxJan 9, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
MZ
Michael Z.
Quessy provides amazing support
Quessy provides amazing support! I needed help finding a package and shipping it to myself using my own label and they were great and helping me get that all set up!
Great rates and great service! A+
Response from Snap MailboxJan 8, 2025
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
CU
customer
Quickly responded to customer service…
Quickly responded to customer service request during busy holiday season, thank you!
Response from Snap MailboxDec 23, 2024
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
JA
Jason
Great experience
Hanna was fantastic! She responded quickly, got me exactly the information I was looking for, and helped me solve an urgent problem! I would recommend this service to friends.
Response from Snap MailboxNov 21, 2024
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
CU
customer
Great customer service
Great customer service. Patient and responsive assistance with my questions and resolving my concerns.
Response from Snap MailboxNov 13, 2024
Thank you for your awesome feedback! We're just making sure that we are providing the best service to each and every customer in SnapMailBox.
