SnapCorrectReviews of snapcorrect.com

I have a cracked aligner and I need some guidance on how to proceed. I emailed on 03/23/2021 and was asked to send pictures. After new pictures were sent, I have not heard back even after multiple follow ups and attempts to reach them via the other available methods (chat and phone). It has now been a week and I want a refund. Edit: 20 minutes after posting this review, customer service reached out. They say they will reach out to their lab to identify why my aligner cracked. Edit #2 (04/07/2021): Support was supposed to reach out with information from the lab by end of day on 04/06/2021. I have yet to receive any communication. Edit #3 (08/02/2021) This company is a joke. Still no response.

great pricing and I love them so far, I am on tray #8 and I can already see the difference

I left 5 voicemails and have NEVER received a response since leaving them. Do not expect a response if you need help.

Easy setup process and truly invisible aligners.

So far I have had no issues with Snap Correct. The process has been easy and the instructions have been clear and precise. I have been wearing my aligners for two months and have already noticed a difference. I will be looking forward to my new smile this fall.

In the beginning the company was amazing. Quick response and quick turn around for my aligners. Now that I've paid everything and need another refinement they have ignored all my emails. They did respond to one saying that my teeth were straight and that was that. But they aren't and I've tried reaching out letting them know that with no response.

I have ordered braces and retainers through SnapCorrect. When it comes to getting everything right with the molds, there can be complications, but I have always had great customer service and every issued has been resolved to my satisfaction. All phone calls and email interactions have been pleasant and courtesy.

I, like several other reviewers, have had a horrible experience with customer service. I completed my treatment plan back in March. I was fairly pleased with the results. But, once my first set of retainers started to wear out, I ordered new ones. When they arrived, they were nowhere close to the right fit. So I contacted them back and they said they would redo them. 4 months went by. I left multiple voicemails, emails, chat messages. Nothing. No response. Finally, out of the blue I get an email saying my new retainers are being made and would ship soon. That was in September. I have now been waiting now another three months to try to get my correct retainers. It’s been a total of 7 months since I originally ordered my retainers. If I ever do get them, I will update this review. We shall see I guess.