Molly K.
Mixed experience so far
Since I returned my impressions I have been waiting 5 weeks for communication about my treatment plan. I only received an email 5 weeks ago saying that they received my impressions and that they would get back to me with my treatment plan. The site says that the treatment plan should be provided within 2-3 weeks after the impressions. I have still heard nothing. I have called them twice and left messages, but have received no call back. Also, the site doesn’t work completely - only some of the photo attachment buttons work for uploading pictures. Their customer service line always goes to voicemail…If this is a legitimate business, then they are absolutely terrible! Don’t buy from them! It’s worth it to pay more to go elsewhere. Update 3/15/23: They emailed me yesterday to apologize for the issues and they refunded me $250 for my trouble. They said my treatment plan should be ready in 4-5 days. I am pleased that they are in communication with me again and that they are trying to improve the situation for me. I will wait to see if all goes well after this... Update 4/7/23: I received my aligners today. They seem great so far. The package also came with a lot of cool stuff including a very nice teeth whitening kit. The aligners appear to be good quality and they fit comfortably. I’ve updated my rating from 1 to 3 stars and if things keep going well I will probably add another star. 👍


