Josef R.
I purchased three watches from Snagged…
I purchased three watches from Snagged & Bagged. Two worked fine, but one was defective and repeatedly stopped while being worn despite extensive charging. I contacted customer service and went through multiple rounds of troubleshooting. Eventually, they asked me to take the watch to a professional repair shop and obtain an estimate. The repair estimate came back at approximately $245 for a watch that retailed for $155. For a newly purchased watch, I shouldn't have had to spend this much time troubleshooting, emailing customer service, and getting a professional repair estimate just to establish that there was a problem. Very disappointing experience and far more difficult than resolving an issue with a defective product should be.
Response from Snagged & BaggedOct 6, 2026
Hello! I see we provided a return label back in August, but the watch was never returned.