Snagged & BaggedReviews of snaggedandbagged.com

Purchased a top by Z Supply that i needed to go with the matching pants. The item arrived with a 2"x2" discoloration on the top, and was noticeable as soon as i removed it from the package. I reached out immediately to customer service, their response was quick (autobot) asking for more information. I replied with the pictures requested and again when asked to provide the invoice. the response was a copy of the return policy stating "All Sales Final". The next paragraph states policy on damaged goods, which this item clearly is. Their response: "we can confirm this is just a variation in the vintage wash of the fabric" and offered 15% off another item. NO thank you, why would i ever shop with you again. First and last time! The thing is I purchase Z Supply clothing often, great fit and great lightweight fabric - perfect for travel. Shopping online has become common practice for a many consumers and i generally try to only buy from reputable companies. I always check the return policy before purchasing and avoid "Final Sale" websites. However, in this case, I am a fan of this brand and know the size and fit of what i am buying. I am assuming here, but is Snagged and Bagged selling 2nd runs? This is so frustrating and irritating to waste so much time on a relatively inexpensive item. I have spent my career in sales and customer service and know that it is better business to have a happy customer than a disgruntled one. SO - Buyer Beware with Snagged and Bagged,

Product was advertised as 39% off of a $284 MSRP being sold for $172. However, the garment I received was hang tagged by the brand for $198. So their 39% off sale was actually only 13% off. Given they are ALL SALES FINAL, that difference in discount is significant as they will not take returns

First and LAST order I will ever place. This company is a joke. I got a dress that was not authentic— a cheap knockoff made in China that smelled horrible. Contacted customer service and it was a bot responding each time. Never resolved the issue, refused to make it right and I’m stuck with a piece of garbage that I paid full price for. AVOID AT ALL COSTS. Per the below comment from this company, there is no way the item was authentic and "from the brand." It had no tags on it, was wrapped in tissue paper with a homemade "thank you" sticker. Material is nothing like every other dress I've gotten directly from Flying Tomato. Not sure how the company can guarantee it's authentic when it seems like random people are shipping out whatever it is they are advertising and it's not from a warehouse.

Perfectly in any details , great job 💙

No customer service. It’s all AI. SnaggedandBagged is not worth the few dollars saved. Will not support them again. I repli d to snagged & bagged email in response to this critical review. No surprise no one responded, proving there is NO CUSTOMER SERVICE at s&b. Skip this retailer.

I ordered a blouse by Frank & Eileen, a brand I own multiples of. I ordered an X-Small from Snagged & Bagged and, though the item is marked X-Small it is oversized. It was also missing its hang tags so I wondered from the start if it was new. I suspect it is either mismarked (by the manufacturer?) or a second or a fake. Based on the reviews, I will not bother to contact customer service and I surely will not order from them again.

Advertised and sold items that they don't have, then they take their time refunding monies that they receive in seconds. Deceptive trade practices that need reporting to the AG and Consumer Protection.

I have shopped with Snagged & Bagged multiple times, and unfortunately this has become a pattern whenever there is an issue with an order. I received a pair of pants that are completely see-through. I contacted customer service, and they required me to submit multiple photos of the item, close-ups of the issue, the tags, and even the packing slip. After taking the time to provide everything they requested, they responded with what appeared to be a generic denial, stating that the item was not defective and that the transparency was simply "the nature of the fabric." In my opinion, the product I received was not of acceptable quality. A pair of pants that are completely sheer is not wearable for the purpose most customers would reasonably expect. Their "final sale" policy seems to be used to deny any resolution, even after customers go through an extensive claims process. If there is no intention of standing behind the products, requiring customers to submit extensive documentation before denying every claim is frustrating and wastes everyone's time. I am extremely disappointed with both the quality of the item and the way my claim was handled. Based on my experience, I would not purchase from this company again.