SMOKReviews of smoktech.com

My smok ecig broke just less than 3 months of use. I contact customer service and they promise me they will send me new one in about 3-4weeks. 2 months ago. Not received anything.

Terrible company with terrible customer service. Their products break within a year and they refuse to do anything about it. They told me sorry for the inconvenience and have a nice day. Claire Liu was very unhelpful. I will never buy from this shady company again.

Five LP1 coils in a row were burnt before starting to vape. After inserting a new coil and fueling it i waited 15-20 min. But theese coils are terrible, juice doesnt soak in. they are made not right!

they do not honor their warranty do not buy from this company they don't even have a us office u have to call China or someone loosely affiliated definitely a scam if you ask me unhappy with your product they are going to make it difficult for you instead of making it right

Bought the Nord 4 what a big mistake that was its bearly 4 months old and the filler cap has failed on both pods (snapped off) , one of the magnetic buttons has fallen out and gone missing never again, this is the second one I've purchased and the first one was a great vape, not sure why they would decrease in quality... never again

Novo2: Was OK for a while, then the battery stopped charging. You have to jump through a dozen hoops to get service and if you tossed your purchase receipt you're SOL. Website says this:Before you submit warranty claim, you need prepare below materials: a. A picture of receipt or purchase proof b. A picture of anti-fake label c. A video or picture to show the problem of vape Upload a video of me vaping? Bull. Can you tell from the wording this product ain't made in the 'ole USA? Convenient size and no switches/buttons to accidentally turn on, but if you won't make it easy for customers to return a defective product, then you're product gets one star only. BTW, the retail store said they can't take it back - must contact Smok.

For the last 5/6 years I've been trying out various vapes. Many of which have been Smok. I can say with confidence I never had a smok device that didn't (free speach was hindered from this goofy website.) tick me off. The most recent arcfox tfv18 combo is as awful and leaky as the old tfv12's. Awful products all around littered with technical issues out of the consumers control. I recommend you use any company other than this one.

I am disappointed in smok. Tfv12 cloud beast king tank is leaking and nothing helps. My other smok tank won't unscrew it just spins because my r-kiss mod has it's 510 connection loose. Im not going to buy smok's products again.