Smokingpipes.comReviews of smokingpipes.com

Unfortunately, had very unpleasant experience with this company. I ordered a gift for a client (value $270) and paid separately for gift wrap, so I can present it to the client right away. When I received it the day before the birthday, I was in shock, gift wrapping was done very poorly. I had to run in the middle of the rainstorm to buy a wrapping paper and find a person who was able to wrap it for me. My mood was ruined since I was under a lot of pressure. Three hours and $26 later, I finally had the gift that I wasn’t embarrassed to give. When I contacted Andrea at the customer service, she was willing to reimburse $4 that I paid originally, but refuse to reimburse money that I had to spend last minute. Unprofessional in my opinion.

I have ordered both pipes and tobacco from other online markets, including eBay. Smoking Pipes has unsurpassed customer service, no BS. My experience with shipping and product availability is second to none. There is no reason for me to spend my money anywhere else when it comes to buying my favorite smoke blends.

Solid company with reliable customer service. I ordered some pipe baccy to be posted to the UK but it got lost in transit. By the time I tracked it down it had been sent back. Anyway, these guys were responsive when I needed to find out about refunds, and then I was refunded in good time. I'll have to wait to try Haunted Bookshop, but at least I found a good place to order it from.

I made my first purchase from a different tobacco site with a terrible experience. Smoking pipes was going to be my last attempt at a tobacco site, and I had my expectations pretty low. Let me tell you that they surprised the heck out of me. I ordered, looked like they got my package ready the same day and within 4 days I got my products. Will be using this site from now on!!!

Used to buy from Pipes & Cigars. Way too many screw-ups and extremely non-responsive customer service. Then I found SP. Awesome selection and customer service. Plus you cant beat the same day shipping. Great job guys!!!

I just received my second pipe from these folks and felt that I should post a review. Their website is excellent in its layout, the pipes that they feature range from inexpensive to pieces that someone like me shouldn’t be allowed to touch! My order was filled both times in a very fast process and arrived three days later. Both of the pipes that I ordered actually look much better in hand than on the web page. The service that I received was excellent, the pipes were packed very securely, the prices were fair- shipping was very fast. All in all- great experience and I intend to buy more products from them.

Smokingpipes selection is very good, with a wide variety of classic shapes, newer shapes, top line names, and lesser known options. The ordering and payment process was easy, shipping was surprisingly fast, and the quality was excellent. (In fact, I liked my last recent order so much in a curved style that I immediately ordered a second of the same brand in a straight version.) I will enjoy the additions to my pipe collection I've made through this company, and will definitely be making future purchases from them. When I sent an email thanking them for their impressive service and inquiring about a particular pipe brand, it was answered within a couple of hours. I would (and will) recommend Smokingpipes to all of my pipe smoking friends.

Just a big thank you for my experience with Smokingpipes. This time everything worked perfectly. I ordered my pipe September 15 & received on September 18. I love the look & feel of the Savinelli 619 EX, that was difficult to find. Now I have two of them. The first one is about 40 years old & doing fine. Once again, thanks…