Smokingpipes.comReviews of smokingpipes.com

I ordered pipe tobacco to my hotel. The hotel had no record of delivery so I emailed Smoking Pipes and they immediately responded and commenced an investigation with USPS (thank you Todd!). Shortly later, the hotel found tte delivery. I would have no hesitation ordering again given the speed of delivery and follow up in case of any issues (a non issue in this case!).

I have ordered several times from smokingpipes.com Have had excellent experiences and quick shipping. On a couple of occasions where there were problems, their customer service handled it quickly and satisfactorily (very important to me)

Customer service at smokingpipes.com is exceptional. I have emailed with questions about pipes and they were quick to respond. I was on a waiting list for Wessex Burley Slice pipe tobacco. I received an email saying that they just got some in, so I quickly got online and ordered a tin of it becuase I had never had it and wanted to give it a try. After a couple of days, I noticed that I never received tracking info on my order, so I contacted Customer Service. Turns out, for whatever reason, my order never went through. I wish I knew their name, but the Customer Service Rep that I spoke to went above and beyond to make sure that I got my tin of Wessex Burley Slice even though they had none in stock. I could understand if I was odering pounds of this tobacco, but I was just ordering one tin a $15 purchase. Outstanding customer service!

Just purchase pipe Tabbaco great customer service quick delivery nice people Don’t understand why all the negative review

**I am updating this review because of such excellent customer follow up and care. After speaking with Mr. Mawby, about my issue, he quickly and with confidence rectified the situation. I have updated my rating.** I have purchased many items from this company and have always been very happy. However, be aware their ordering systems are faulty especially if you purchase using PayPal. They will probably reply to this that their shipping error was my fault, which is fine. But if you look at my review history it's very spot on. Will I buy from this company in the future? No I will not. They do not care about their returning customers and refuse to verify their systems even when an IT professional shows them evidence it was their issue.

I have ordered both pipes and tobacco from other online markets, including eBay. Smoking Pipes has unsurpassed customer service, no BS. My experience with shipping and product availability is second to none. There is no reason for me to spend my money anywhere else when it comes to buying my favorite smoke blends.

Solid company with reliable customer service. I ordered some pipe baccy to be posted to the UK but it got lost in transit. By the time I tracked it down it had been sent back. Anyway, these guys were responsive when I needed to find out about refunds, and then I was refunded in good time. I'll have to wait to try Haunted Bookshop, but at least I found a good place to order it from.

I made my first purchase from a different tobacco site with a terrible experience. Smoking pipes was going to be my last attempt at a tobacco site, and I had my expectations pretty low. Let me tell you that they surprised the heck out of me. I ordered, looked like they got my package ready the same day and within 4 days I got my products. Will be using this site from now on!!!