pete F.
I've spent lots of money with SP
I've spent lots of money with SP, and I have generally good things to say about the customer service and prompt delivery..however my last pipe purchase was sub par to say the least. The finish was poor and it had a loose stem. Almost felt like a proper inspection was not given before it was mailed to me. Not the first pipe to come to me with issues.. I was told to polish it with a pipe rag and use a q tip with hot water to fix the tightness of my stem, or send it back and have them look at it. I've literally made silver status in close to 6 months. I would've liked to be offered a new clean looking pipe with no flaws. A swap. Maybe I was expecting too much from a large company. I'm disappointed, not bitter. Thought I'd share.


