Smittybilt Depot has the largest in-stock selection of Smittybilt parts. That means if you need a Smittybilt winch, Smittybilt bumper, Smittybilt seat, or Smittybilt seat cover, we can get it to you fast. But that isn't the only reason to shop Smittybilt Depot. We also offer Free Shipping* on UPS Ground orders, a 90-day price guarantee, expert phone reps who can answer your product and technical questions, plus an extensive collection of product videos and reviews.
SmittybiltDepot (smittybiltdepot.com) has 89 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Showing 34 reviews with 1 star · Clear filters
Perry G.
Bought 2 winches yes 2 at same time...only one has been installed ...and yep DOESN'T WORK.. WONT take it back , told me I'll have to pay to send it back...what a bunch of crap...now AGAIN waiting on replacement parts on a NEW NEVER USED WINCH....if that don't work the junk is going in the garbage...buyer beware...
Kenneth H.
On 7/13/17, I made the following order with your company: Invoice 850-032170 ordering: X2O-10K WATERPROOF WINCH-- I PRE-PAID my order On 7/22/17, I called your company and was told my order would arrive at my address on 7/26/17 Thursday On 7/27/17, My order did not arrive today. I called your company number at 877-695-7810 I spoke with Robert and Leon and Art..... Trying to find out what the problem with my order of this winch.........your company representative has ran me around rather than give me an honest answer where the winch that I ordered and pre paid for is........... After being transferred to various extensions by your company representatives and my call lost repeatedly......my 3rd phone call to your company representative 1 hours later - I spoke with representative named Art - he could not tell me if my winch was ordered - shipped - or what the problem is............. I told Art to cancel my order. Buyer beware... Sincerely - angry customer! This is no way to do business Ken h.
Rafael
Was trying to buy a roof rack from them but just needed the measurement between the mounting holes to made sure it fit my truck before buying it. I called customer service and they hung up on me the first time, put me on hold for 34 minutes and dropped the call the second time and told me to just go into 4wheel parts and that they would have that info. I even asked the smittybilt reps at the truck and keep fest at the smittybilt booth and no one had a clue or was even willing to try and find out and contact me. I guess they don't want my business.
Greg
Ordered winch. Recieved order confirmation. Waited and no winch. Called and they couldn't find order. Then I was told that my card was declined. They had my email and phone number but no contact They do not give tracking number you have to call them. Reordered was told winch would be here on Friday. On sat I called and was told that it was shipped and it should be there on Wednesday. It did finally show up. Will not be doing busness with these people again
Kyle C.
Called Monday, ordered a winch. Explained to the sales rep that I was going on a trip Friday, and needed the winch in time for the trip. Attempted contact tuesday, but BJ was "at lunch" and never returned my calls. Here we are Wednesday, and i've spoken with BJ twice to get tracking information to no avail. I was promised an email within a few minutes. 3 hours later, no email. Called in, found out winch hasn't even shipped yet. Canceled order. Good luck with your lackluster customer care.
Al W.
These guys could care less about their customers they seriously suck!
Sick of paying for J.
Ordered a cargo net and after installing it I noticed a tear in a strap. I called and after almost a half hour on hold I got to speak with the one customer service rep. But they refuse to send out a replacement and return label until they receive the damaged net. I offered to send the damaged one back after I received the replacement so that the inconvenience would be a one time occasion and I wouldn't have to put the Jeep top back on in the meantime but no. Lesson learned...you get what you pay for and I will spend my money at Quadratec from now on.
Brad
Looking to buy a winch online I ordered from smittybiltDepot. It says it's in stock and ready to ship. On checkout it says itll get to me in 7 to 10 days. Perfect, just in time for my wheeling trip With my buddies. 3 days later I never got a tracking number. I called to get a status and was in queue for what felt like half an hour to talk to customer service. once I get a hold of someone they tell me it's on backorder and won't get any in for almost a month. I ask why it says it's in stock and ready to ship on the product page of their site. She says she doesn't know. Im going to buy somewhere else. Because of the lack of clarity in their site I don't want to add an additional step in my purchasing and have to call to see if a product they have is really in stock or if the site is wrong. I'll never buy from them again. Fix your site.