SmittybiltDepotReviews of smittybiltdepot.com

just scam!!!

I purchased a Smittybilt shovel (model #2728). They have changed the size of the actual shovel but they have not bothered to change the specs online. The shovel measures 23.25" when open not the 26" advertised. Yes, size does matter... especially when brackets are pre installed.

Potential customers should be aware that this company goes under different names, including "4Wheel Parts", "4Wheel Drive Hardware" and perhaps others, so reviews of all three or more should be consolidated. In this regard, I recently ordered a roof-top tent from "Smittybiltdepot.com". It was shown as "IN STOCK" but when I received no shipping information after 1-2 weeks I called them and was told the item was "back-ordered" and given no estimate of when it would be shipped or delivered. So I called them back and cancelled the order and pointed out that they had already billed me for the total amount despite the fact that their invoice states that this will not occur until shipment of a purchased item. Then they went ahead and shipped me the item anyway! When I complained and asked for a refund they advised me to refuse the shipment and they would refund the full amount when the item was returned. In the meantime, I found the same tent for $200 less on Amazon.com and placed a new order not realizing that the Amazon partner, "4Wheel Drive Hardware", that would be shipping the tent, had the same mailing address as Smittybiltdepot.com and 4Wheel Drive Parts. I attempted to contact the carrier but no luck, so I finally sent their customer service an email to explain the situation. When I was eventually called by the carrier I refused the order as advised by Smittybiltdepot.com, thinking it was the first order. So far, a month and a half after my initial order, nothing has arrived -- no tent and no refund. occurred.

I purchased a brand new Smittybilt X20 12K. The winch was revived in good condition however on inspection of the rope a strand was found to be frayed. I sent pictures to Smittybilt and they were happy to send a new rope. However, I had to pay shipping for the return of the original rope even though it was a manufacture defect. They should have send a prepaid label in my opinion. So I am not happy and will never recommend any smittybilt product, EVER!!

Tailgate installation!! This was a joke! This project should have been a simple and taken less than7 hours to install. Came a-crossed several hiccups and hurdles with this installation. Following issues we encountered during installation, weld was an incorrect location and had to grind weld off, poor work instructions and missing information in work instructions which caused delays an installation of tailgate, missing bolts (not just a couple but a handful) poor aligned screw holes. When a customer pays $600 on a tailgate they expect to get well defined installation instructions, all the correct parts and components to complete the installation. Very disappointing, especially for this high end brand name.

I have a brand new $200+ compressor that won't start and never has. I've emailed Smittybilt multiple times to get directions on how to return. They send a boilerplate Ticket number (that's different each time) and never answer my question. I have purchased thousands of dollars worth of XRC bumpers and accessories but won't be in the future. These folks couldn't care less about customer service. As I write this, I am on minute 16:01 of being on hold. I'm hanging up now and won't ever buy Smittybilt again. l sent compressor back today but frankly I don't give a crap if they even replace it. Redrock 4Wheeler member and Utahn.

Calling for support is ridiculous, on hold forever and when you do get someone they transfer you to hold again. Contacted thru their site and it gave me a ticket number, been 4 days and heard nothing. All I want to do is buy a part!!

4wheelparts.com The Worst company experiance ever!!! Orderd a $1500.00 front bumper on Dec 15th 2018 here it is Dec31 and still no shipping, tracking info.  Chynna Smyser the rep I emailed now between both of us 8 combined times and still nothing.i called the phone shifting around game 7 times till there mgr. Said he would call me back and nothing. I orderd the same time a rear bumper from rough country they sent me in 10 mins shipped to my house 3 days from California and they had fires.. 4 wheel company still nothing. They keep saying its in there hub in Florida. Theres no storms going on and still no shipment to my house or tracking info. Ridicules Customer Service. Good luck if you buy anything from them.