SmileactivesReviews of smileactives.com

Response from SmileactivesJul 27, 2026

Thank you for sharing your feedback, Penny. We appreciate you taking the time to express your concerns regarding our advertising. We're sorry to hear that the commercial did not resonate with you and that you found the messaging offensive. Feedback like yours is important, as we strive to create advertising that is engaging, respectful, and inclusive of our diverse customer community. We value your perspective and will ensure your comments are shared with the appropriate team for review and consideration. Customer feedback plays an important role in helping us evaluate how our messaging is received. Thank you again for bringing this to our attention. We appreciate your feedback and the opportunity to better understand our customers' viewpoints.

Response from SmileactivesJul 27, 2026

Thank you for sharing your feedback, Darcel. We sincerely apologize for the frustration and disappointment you've experienced. We understand how upsetting it can be to feel that charges continued after you believed your account had been canceled, and we're sorry to hear that your interactions with Customer Service did not meet your expectations. We recognize how concerning it is to receive additional communications regarding a balance after attempting to resolve the matter. We'd like the opportunity to review your account and better understand what occurred. Because subscription, billing, and account-related details are specific to each customer, we encourage you to contact our Customer Service team directly so we can look into this further and provide personalized assistance. Please contact us at 1-800-207-8952 or visit www.smileactives.com at your convenience. We value your feedback and would appreciate the opportunity to address your concerns and work toward a resolution.

Response from SmileactivesJul 26, 2026

Thank you so much for sharing your wonderful feedback, Laura! We’re absolutely thrilled to hear that you’re enjoying your experience with us. With regular use of the Pro Whitening Gel, you can continue to see more visible improvements over time as it helps support a brighter, healthier-looking smile. Thank you for choosing Smileactives!

Response from SmileactivesJul 24, 2026

We're sorry to hear you feedback and experience, Robert. We understand how frustrating unexpected shipments or account confusion can be, and this is not the experience we want for our Smileactives customers. We’ve reviewed your information and we confirm that your account was fully canceled on 07/20/2026. If you still need assistance or have questions, kindly reach us at 1-800-207-8952. Our team is available every day from 7:00 AM to 10:00 PM to assist you directly.

Response from SmileactivesJul 24, 2026

We’re sorry to hear about your experience and appreciate your feedback, Janeen. Your cancellation request has been completed as of 7/24/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.

Response from SmileactivesJul 24, 2026

We’re sorry to hear about your experience and appreciate your feedback, Helen. We understand how frustrating unexpected charges or subscription concerns can be. Our team would like to review your account and ensure everything is properly handled. Please reach out to our Customer Care team at 1‑800‑207‑8952. Our representatives are available daily from 7:00 AM to 10:00 PM EST to help you directly.

Response from SmileactivesJul 24, 2026

We’re sorry to hear about your experience and appreciate you sharing your feedback, Angela. We understand how concerning unexpected charges can be, and this is not the experience we want for our Smileactives customers. We’d like to review your account and assist you further. Please contact our Customer Care team at 1‑800‑207‑8952. Our representatives are available daily from 7:00 AM to 10:00 PM EST to help you directly.

Response from SmileactivesJul 24, 2026

We're sorry to hear your feedback and experience, Mavis. We understand how frustrating it can be to deal with an order you didn’t receive and billing concerns, and this is not the experience we want for our Smileactives customers. We’d like to review your account and assist you directly to ensure everything is properly handled. Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM EST. to assist you directly.