FlaSue
I actually like the product and found…
I actually like the product and found it easy to use, pleasant tasting and did the job of whitening as well as Crest Whitestrips however I spent 30 minutes trying to cancel my subscription with the agent trying to entice me to stay and telling me I still owe future installment payments. It was only when I told him I was going to write multiple negative reviews on social media did he agree to cancel my subscription- which I didn’t even know I had signed up for by the way!
Response from SmileactivesOct 23, 2026
Thank you for sharing your feedback, Sue. We're glad to hear you enjoyed the product, found it easy to use, and were happy with the whitening results. We sincerely apologize for the frustration you experienced while trying to cancel your subscription. Your feedback regarding the interaction with our agent and the confusion about future payments and subscription enrollment has been shared with the appropriate team for review. We are committed to providing a transparent and respectful customer experience, and we appreciate you bringing this to our attention.



