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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Michele
This product does NOTHING. Huge waste of money!
Response from SmileactivesJul 20, 2026
We’re sorry to hear the product didn’t work as expected for you, Michele. Customer satisfaction is very important to us, and we’d appreciate the opportunity to better understand your experience and assist further. Please contact our Smileactives Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM EST.
Dortha P M.
After 59 years of smoking and needed to give a cleaner smile to people I see. My teeth are brighter not super white but brighter. Thank you for help. I love them and now I give a much better happy smile.
Response from SmileactivesJul 19, 2026
We’re so glad to hear you’re enjoying your Smileactives experience, Dortha! Thank you for sharing your feedback — it truly means a lot to be part of your daily routine. Whitening is a gradual process, and results can vary depending on natural tooth shade and long‑term habits. With consistent twice‑daily use, many customers begin to notice a brighter smile within a few weeks and continue to see improvement over time. Thank you for choosing Smileactives!
Robert H.
I purchased the trial package of smile active and about a month later received another container of it and unbeknownst to me, they charged a additional $30 dollars to my account and sent me a email stating that I owed them an additional $90 for future containers of their product.
Response from SmileactivesJul 19, 2026
Hi Robert, thank you for sharing your feedback. We appreciate you trying Smileactives and bringing your concerns to our attention. We apologize for the confusion and frustration this has caused. Our Customer Care team is available to review your account, clarify the billing information, and help with any updates or changes you may need. Please contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, and we’ll be happy to assist you.
Judith K.
A good product. However, I would like to only receive a new supply every other month since the product serves me for two months.
Response from SmileactivesJul 19, 2026
Thank you for your feedback, Judith! We’re happy to hear the product is working well for you. We understand that everyone's usage can vary, and we’d be happy to help adjust your shipment schedule to better fit your needs. As a member, you can update your shipment schedule anytime at smileactives.com or contact us at 1-800-207-8952. We’re available daily from 7:00 AM–10:00 PM to help.
Blair F.
I was put on auto-ship with Smileactives without my consent. I received the product for 5 months and paid thru PayPal because it was IMPOSSIBLE to contact the company by phone or email. I canceled the autopay for the autoship after my fifth and final shipment in May 2026. I received a collections letter from Smileactives saying that an add’l 80.00 was owed even though I had proof of all payments thru PayPal. The rep gave me an incomprehensible explanation on why I owed the 80.00. BEWARE! Smileactives are scammers!!
Response from SmileactivesJul 19, 2026
Thank you for sharing your feedback, Blair. We’re sorry for any confusion around how the Smileactives membership works. Our introductory offers are part of an ongoing program that includes future shipments unless changed or cancelled. We’d be happy to review your account, walk you through the details, and help with any adjustments you may need. Please contact our Smileactives Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM EST.
JEAN D.
Doesn’t work. Won’t stop charging my account. Inconsiderate of a trial. Keep billing my card. Csnt stop them without contacting fraud to credit card
Response from SmileactivesJul 17, 2026
Thank you for your feedback and for sharing your experience, Jean. We understand how frustrating this situation can be, and we’re truly sorry for the inconvenience it has caused. Your account was canceled on 07/06/2026, if you still need further assistance, kindly reach us at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM. For direct assistance.
Ronda
I was unaware this was an automatic renewal program. I keep getting additional product. I want to stop, but there is no phone number in order to stop this order.
Response from SmileactivesJul 16, 2026
We're sorry to hear for any confusion and inconvenience you have experience, Ronda. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey. If anything else comes up, we're here.
Kim
I hav cancelled the service and have email confirmation, yet you continue to send product and charge my credit card. I have disputed the charge and will continue to do so. You CNA keep your product!
Response from SmileactivesJul 17, 2026
Thank you for your feedback and for sharing your experience, Kim. We’re sorry for the frustration this has caused. We located the additional account and have processed the cancellation as of 07/16/2026. Your request is now fully completed, and a confirmation email will be sent shortly with an overview of the closed account and its cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile‑care journey.
