Alia P.
Purchased through an ad on instagram
Purchased through an ad on instagram. There was nothing in the advertisement about purchasing the deal automatically signing you up for a subscription. When i went to ask for a refund i was made to pay shipping to return the product that I never myself ordered. The product also didn't work.
Response from SmileactivesAug 21, 2026
Thank you for sharing your feedback and experience with us, Alia. We’re sorry to hear that Smileactives didn’t meet your expectations. Most customers begin noticing visible whitening within 3–7 days of daily use, though results can vary depending on factors like starting tooth shade, stain type, and daily routine. Since whitening is a gradual process, many users continue to see brighter results over the following weeks with consistent use. We can also confirm that your subscription was successfully canceled as of 08/13/2026, with no future shipments. For any additional questions or further assistance, please contact us at 1‑800‑207‑8952, available from 7:00 AM to 10:00 PM. We are here to assist you.



