Jim A.
Company sending me a follow up to my…
Company sending me a follow up to my original order a month after first ordering. I don't recall signing up for a reoccurring order. I called the company and they said their system was down, I tried to ask a follow up question and was immediately cut off. This is a huge scam. It's a shame they don't have the faith in their product to allow normal demand and want to trap people in these reoccurring charges.
Response from SmileactivesSep 25, 2026
We're sorry hearing your experience, Jim. We know that you just want a clear explanation regarding on the unexpected shipment you received again. Recently, we experienced an unexpected system outage that affected the processing of some customer requests and delayed our ability to respond as quickly as we normally would. While this is not the experience we want for our customers, we want to assure you that we're committed to helping resolve your concern. We would appreciate the opportunity to review your account and provide a clear explanation regarding the shipment. Please contact us at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM. Our team will be happy to assist you and work toward a resolution.