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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Frank
Customer service rep was very helpful.
Response from SmileactivesSep 23, 2026
Thank you for sharing your feedback, Frank! We're glad our team was able to assist you and make your experience a positive one. We appreciate your support, and thank you for choosing Smileactives!
Paige R.
If I could give zero stars I would. Do not buy or trust this company. I bought to try one time and without my knowledge they signed me up for a full subscription which will charge my card $50 a month every month. When I called to cancel, the consultant made every effort to keep me subscribed…to the point I had to threaten to report them to the BBB. They are ridiculous.
Response from SmileactivesSep 23, 2026
We're sorry to hear about your experience and concerns regarding Smileactives subscription details, shipments, and billing, Paige. We never want customers to feel surprised or frustrated by their order experience. We appreciate you bringing this feedback to our attention and will share it with the appropriate team for review. Our Customer Care team would be happy to review your account, explain the billing details, and assist with any changes needed. Kindly contact us at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM, so that we can assist you directly.
Lisa
It works very well, and I love that it is just an add-on to your toothpaste.
Response from SmileactivesSep 23, 2026
It's such a joy to hear this, Lisa! We're delighted to know that Smileactives fits so seamlessly into your brushing routine while delivering results you're happy with. Thank you for choosing Smileactives!
Randall
It's very easy to use on a daily basis
Response from SmileactivesSep 23, 2026
We love hearing this, Randall! We’re thrilled to hear that Smileactives fits so effortlessly into your everyday routine. Knowing that our products have become a convenient part of your day makes us happy. We're grateful to have you as part of the Smileactives community!
LD
I like the product but it’s a mystery how to manage your account to adjust auto shipping. It almost seems like it’s by design so you stay on auto order. Thanks
Response from SmileactivesSep 23, 2026
Thank you for sharing your feedback, LD. We’re happy to hear that you're enjoying the product. If you ever need help updating your subscription preferences, you can easily do so by logging into the member portal on our website. Our Customer Care team is also available by phone and would be happy to assist with any account updates. Kindly contact us at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM, so we can assist you directly.
Diane
I have no seen the results I anticipated. Very small improvement despite using every day twice
Response from SmileactivesSep 22, 2026
Thank you for sharing your experience, Diane. While results can vary from person to person, everyone's smile is unique, and whitening progress may differ based on individual smile conditions and how consistently the product is used. For the best possible outcome, we recommend applying the recommended amount of gel twice daily and brushing for a full two minutes during each use. Our Customer Care Team is always here to help with tips and guidance. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM, so we can assist you directly.
Gwen Blose M.
It hurts my gums so bad. As I can’t use it.
Response from SmileactivesSep 22, 2026
We're sorry to hear about your experience, Gwen. For your comfort and safety, we recommend discontinuing use of the product. Our Customer Care team would be happy to help us better understand the situation and assist you further. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM, so we can assist you directly.
Rosina
Unfortunately, Smile Actives did not work for me. Not sure if it's because I'm older. Or, started out with very dull teeth. After using for over a month My teeth have increasingly gotten sensitive. I will be canceling product shipments going forward.
Response from SmileactivesSep 22, 2026
We’re sorry to hear Smileactives didn’t meet your expectations, Rosina. Whitening results can vary depending on individual smile conditions and consistency of use, because whitening is a gradual process. To keep your smile looking its best, continue using the product exactly as directed. Make sure you’re applying the recommended amount of gel, brushing for the full 2 minutes each time, and using it twice daily. And regarding you concern for the reaction, kindly reach us out. Our team would love the opportunity to learn more about your experience and offer additional support. Please call us at 1‑800‑207‑8952. We’re available daily from 7:00 AM to 10:00 PM to assist you directly.
