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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Lynda M.
Great product
Response from SmileactivesSep 28, 2026
Hearing this makes us smile, Lynda! We're glad to hear that you love Smileactives. Knowing you had such a good experience with us truly makes our day. Thank you for choosing Smileactives.
Kim D.
This is a horrible deceitful company. They use AI to chat with customers who want to cancel and didn't sign up for any subscriptions. I actually had the chatbot tell me "we will charge your account". I had sent mine back and they still never completely refunded my money. BIG SHAM and waste of time and money. I had to cancel my card and get a whole new number. Told them to shove it they weren't getting anymore of my money. Made me actually pay for the shipping to send it back. HORRIBLE COMPANY and SHAME ON YOUR SMILEACTIVES> and your stupid AI bot can suck it.
Response from SmileactivesSep 28, 2026
Kim, thank you for your feedback. We're sorry to hear your experience wasn't the one you expected. We would welcome the opportunity to review your account and discuss options that best meet your needs. Please contact our Customer Care team at 1-800-207-8952 available daily from 7:00 AM–10:00 PM EST, so we can assist you directly.
Mary Jo M.
Product is great however I do not want to be on a subscription without being asked before I even try the product
Response from SmileactivesSep 28, 2026
Thank you for your feedback, Mary! It’s wonderful to know the product is working well for you. We also appreciate your feedback about recurring orders—we want purchasing with us to be as simple and transparent as possible. Our team is always here if you ever need help managing your account options so you can order at your own pace. Kindly contact our Customer Care team at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM, so we can assist you directly.
Arlene M.
I did not order this and it is impossible to find where to write or call and stop this! I want it stopped immediately! I can not use this stuff..it hurts my mouth! But you make it impossible to stop these shipments..I want it stopped immediately or I am going to my State Attorney General and get you stopped! Stop NOW!
Response from SmileactivesSep 27, 2026
Thank you for bringing this to our attention, Arlene. Your health is still our top priority. If you haven't already, we recommend discontinuing use of the product. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. If you still have questions or need further assistance, please contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM, so we can assist you directly.
Kjj
I’ve been using smileactives for about 2.5 weeks. I use it twice daily, haven’t noticed any whitening yet. Have noticed significant teeth sensitivity. Cut down to once daily hoping to lessen the teeth sensitivity, with no improvement noted.
Response from SmileactivesSep 27, 2026
We're sorry to hear about your experience, Kjj. Because every smile is unique, whitening results can vary based on individual tooth conditions and routines. While many of our customers start to see a noticeably improvement within 7 to 14 days, consistency and proper application play a big role. To help you get the absolute best out of your routine, we recommend using the recommended amount of gel twice daily and brushing for a full two minutes during each use. Our Customer Care Team is always here to help with tips and guidance. Kindly contact us at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM, so we can assist you directly.
Carrie
The biggest scam ever! Locked into a subscription with no way out. Thieves.
Response from SmileactivesSep 27, 2026
We're sorry to hear about your experience and concerns regarding your Smileactives subscription, Carrie. We never want customers to feel surprised or frustrated by their ordering experience. We appreciate you bringing this to our attention and will share your feedback with the appropriate team for review. Our Customer Care team would be happy to review your account and assist with any necessary changes. Please contact us at 1-800-207-8952, available daily from 7:00 AM to 10:00 PM, so that we can assist you directly.
Michelle
Love this product. Results are as advertised.
Response from SmileactivesSep 28, 2026
Thank you for your feedback, Michelle! We truly appreciate how much you enjoy the benefits Smileactives has to offer. Thank you for choosing Smileactives.
suzanne E.
One of your advertisements is very insulting to seniors. I gave a very low raring so someone would read this post. Really your company is not this bad, but when a women says do you want your teeth like old NaNa or PaPa, I get extremely insulted. I am 84 and do not have bad teeth and take extremely good care of them. Your product seems to whiten pretty well. Suzanne. 720-877-1244
Response from SmileactivesSep 26, 2026
Thank you for sharing your feedback, Suzanne. We're sorry to hear that the commercial did not resonate with you and that you found the messaging offensive. We appreciate you taking the time to share your perspective, and we'll be sure to pass your comments along to the appropriate team for review. We appreciate your feedback and the opportunity to better understand our customers' viewpoints. Thank you for choosing Smileactives.
