Elizabeth
Deceptive business practices!!!! Don't do it!
I am yet another customer who made a single item purchase, and hidden somewhere (apparently, but impossible to determine) behind the submit order button was a litany of agreements that are non-transparent and intentionally deceptive. Apparently there is a hidden or inferred 'membership' where there is a charge of over $30 per item, and additionally the same charge each month thereafter for 2 months. Even the customer service folks through SmileActives do not have a copy of the agreement, and cannot help there. Do NOT order from these folks, their business design is intended to obfuscate and leech additional funds from their unsuspecting customers.
Response from SmileactivesJun 29, 2026
We sincerely apologize for your experience, Elizabeth, and truly appreciate your feedback. This is not the experience we want for our customers. The subscription details are shown before the “Pay Now” button, explaining that after the initial order, a replenishment ships every three months, providing a full‑size 90‑day supply. You’re also in full control of your account—you can adjust your shipping schedule, delay a shipment, change products, or cancel anytime. For billing, the program uses a three‑month payment plan, allowing you to pay in smaller monthly installments rather than all at once. We’re happy to review your account to assist you further more and help you get this resolved. Please contact us at 1‑800‑207‑8952, available from 7:00 AM to 10:00 PM daily, so we can support you directly.