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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Bruce
i cant login
Response from SmileactivesJul 7, 2026
We’re sorry to hear you’re having trouble accessing your account, Bruce. We understand how frustrating that can be. Our Smileactives Customer Care team would be happy to help you regain access and manage your membership settings. Please give us a call at 1-800-207-8952 or chat with us anytime at smileactives.com.
Laurette W.
My husband bought a sample and has been getting billed afterwards with no product received!! Crappy company... If if it is a Company.
Response from SmileactivesJul 6, 2026
We’re sorry to hear about your experience, Laurette. It’s not the kind of situation we ever want for our customers. Just to clarify, the offer purchased was an introductory shipment followed by future membership deliveries unless canceled. We always encourage customers to review the offer details provided during checkout. Our Customer Care team would be happy to help and explain billing details. Kindly contact us at 1‑800‑207‑8952 between 7:00 AM and 10:00 PM daily so we can assist you directly.
Linda
The product felt like it was burning my gums and actually made my teeth hurt. Also beware it is a subscription program.
Response from SmileactivesJul 6, 2026
We're sorry to hear about your experience and that you haven’t seen the results you were hoping for, Linda. If you haven’t already, please stop using the product. Upon checking your account, we can confirm it was successfully canceled on June 10, 2026. If you have any further questions or need additional assistance, Please contact our Customer Care team at 1-800-207-8952, available daily from 7:00 AM–10:00 PM EST.
Charles
Hidden subscription. I was all set to buy the product and just happened to catch a statement "by making this purchase you agree to future shipments...". I wrote customer service, who told me that there was a one-time purchase option. When I still couldn't find it, I notified them and they sent me a link where I could purchase a single tube for $29.95. With all of the complaints about cancelling subscriptions, I decided to try another brand where there was a one-time purchase option.
Response from SmileactivesJul 6, 2026
We understand how this may have been confusing, Charles. To clarify, the offer purchased was an introductory shipment followed by future membership deliveries unless canceled. We always encourage customers to review the offer details provided during checkout. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1‑800‑207‑8952 between 7:00 AM and 10:00 PM daily so we can assist you directly.
Monica
I’ve using as directed and haven’t seen any difference and the last time I used the gel my gums and teeth burned.
Response from SmileactivesJul 6, 2026
We’re very sorry to hear about your experience, Monica. Your health and safety are our top priorities, so we recommend discontinuing use of the product immediately. We would appreciate the opportunity to connect with you so we can better understand the situation and assist you further. Please contact our Customer Care team at 1-800-207-8952, or chat with us at smileactives.com so we can support you directly and make this right.
Kara L.
The product does not work. I am trying to cancel my subscription. I forgot my password. You were supposed to send me an email to reset my password it never comes. My experience is horrible! As a result I will pass my bad experience onto everyone I can.
Response from SmileactivesJul 6, 2026
We’re sorry to hear the product didn’t meet your expectations, Kara. We want every customer to feel confident in their Smileactives experience, and we understand how frustrating account access issues can be. Upon reviewing your account, we can confirm that your subscription was canceled on July 3, 2026. If you have any further questions or need additional assistance, please contact our Customer Care team at 1‑800‑207‑8952, available daily from 7:00 AM to 10:00 PM EST.
Thomas
I got the product to try it out. After the trial period, I was auto renewed. I called and spoke to Gela. Told her I wanted to cancel. She told me that I could not; that the shipping process has started and I could not cancel and they were sending me a three month supply. I was notified of the charge by my bank. I told her I wanted a supervisor. She placed me on hold and came back to say she was canceling the order. After she canceled it I told her that I didn't appreciate being lied to. They will tell you they can't cancel hoping you will accept it. I really can't say the the product is any better than others I have tried. Beware that this is how they do business.
Response from SmileactivesJul 4, 2026
Thank you for taking the time to share your feedback, Thomas. We’re truly sorry for the frustration you experienced during your recent interaction with our team. Your experience does not reflect the standard of service we aim to provide. To clarify our process, customers are always able to cancel their subscription at any time. However, if an order has already entered the shipping stage—once a package is in transit, we’re unable to stop the shipment. However, the subscription itself can still be canceled to prevent future orders. And our products are covered 60 DAY MONEY BACK GUARANTEE wherein you can use the product or try the product, see how it works and if you are really not satisfied with the results, you can return the product and you will be refunded with the full purchase price less shipping and handling. Your experience matters to us, and we’ll use your feedback to ensure our representatives provide clear, accurate information moving forward.
Brenda K N.
This is a total scam! I did not sign up for a subscription but just received another 89.00 charge on my card. There is NO way to contact these so called scammers so you just have to cancel your entire credit card.
Response from SmileactivesJul 2, 2026
Hi Brenda, we understand your concern and apologize for any confusion regarding the membership program. To clarify, the introductory offer includes future shipments unless canceled. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1-800-207-8952, available 7:00 AM to 10:00 PM daily, so we can assist you directly.
