Smileactives Reviews | Read Customer Reviews of smileactives.com

Smileactives Reviews | Read Customer Reviews of smileactives.com

Smileactives reviews

1,940 approved reviews, newest moderated first

Sheena J.
Jun 30, 2026
If I could give zero stars
If I could give zero stars, I would. This company fraudulently charges you—I did not agree to recurring payments, and they’ve now charged my account nearly $90. I had to cancel through PayPal, only to have them repeatedly send bills saying I didn’t pay $29 (I have receipts of 3 charges I didn’t approve, and ONLY PRODUCT FROM THE FIRST ORDER). When you call, they don’t speak English, you can’t get any answers, they’re rude and awful. SCAM COMPANY. Do not buy.
Response from SmileactivesJul 1, 2026
We are deeply sorry for the confusion and poor experience you had when trying to contact us, Sheena. Absolutely not the standard of service we want to provide. We want to sincerely apologize for any lack of clarity regarding our ordering process. Our introductory kits includes a subscription program, where a new, full-size supply is automatically prepared and shipped to you after the initial trial period. We completely understand your frustration regarding the billing, and we want to ensure your account is handled exactly as you wish. Please note that we don't charge you the entire amount for the full-size kit all at once upon shipment. For your convenience, the total cost is broken down into a 3-month payment plan. We truly appreciate your feedback as it helps us improve how we communicate our subscription details to our customers. For further clarification and assistance, please reach us at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM, and we want to make sure your concern is fully resolved.
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Leon J.
Jun 30, 2026
I wish there was a ZERO star option
I wish there was a ZERO star option. I did not sign up for the subscription option. I was only sent one order but was billed for four months straight. I am going to try to work through my bank to halt any further payments.
Response from SmileactivesJun 30, 2026
We're sorry to hear about your experience, Leon. This is not the kind of experience we want for our customers. Your feedback matters, and we want to make things right for you as transparency is incredibly important to us. We’d love the opportunity to connect and help resolve this for you. Please don't hesitate to give us a call at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM.
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Sandra
Jun 29, 2026
We both have had good success with this…
We both have had good success with this product. We are in our 80's and some teeth are more difficult than others to respond but overall we are satisfied.
Response from SmileactivesJun 29, 2026
Thank you so much, Sandra, for sharing your experience! We’re thrilled to hear how much you and your family are enjoying the benefits of Smileactives. Stories like yours are exactly why we’re so passionate about what we do. We truly appreciate you taking the time to leave a review and for being such a valued member of the Smileactives community.
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Karen A.
Jun 28, 2026
I would give no stars
I would give no stars, if possible. Both my husband and I saw NO improvement throughout the use of the product which was until the two bottles were empty. Save your money!
Response from SmileactivesJun 29, 2026
We're truly sorry to hear that you and your husband didn't see the brightening results you were hoping for, Karen. Results can differ from person to person based on individual smile conditions and how consistently the product is used. For the best outcome, please be sure to use the recommended amount of gel twice daily and brush for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1‑800‑207‑8952 between 7:00 AM and 10:00 PM daily so we can assist you directly.
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barb
Jun 28, 2026
You Company scams people by having an unexplaine ordering process
You are a scam. I discontinued my order but it kept coming because the special price was two items and nowhere are you told this so you took me for 3 more orders of over $400. before I got the matter figured out and permanently cancelled. I wish I had read the reviews before ordering because your customers have complained about this very issue over and over. Your rating was poor overall.
Response from SmileactivesJun 29, 2026
We're sorry to hear about your experience, Barb. We truly value customer feedback and want every customer to have a positive Smileactives experience. We'd appreciate the opportunity to better understand your concerns and assist further. Our Customer Care team would be happy to review your account, explain billing details, and help with any changes needed. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM, so we can assist you directly.
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Sean D.
Jun 26, 2026
Smileactives SCAM
Smileactives will rope you into a subscription you cannot get out of. THE PRODUCT DOES NOT WORK!! AVOID!!
Response from SmileactivesJun 29, 2026
We’re sorry to hear you haven’t seen the results you were hoping for, Sean. We understand how this can be confusing. To clarify, the offer you purchased was an introductory shipment followed by future membership deliveries unless canceled, and we always encourage customers to review the checkout details. As for whitening results, they can vary from person to person based on individual smile conditions and consistent use. Our Customer Care team would be happy to review your account. Kindly contact us at 1‑800‑207‑8952, available 7:00 AM to 10:00 PM, so we can assist you directly.
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Maria
Jun 26, 2026
SCAM...don't do it
SCAM! Will not refund what they have already charged. Keeps sending the crap and it does not work
Response from SmileactivesJun 29, 2026
We’re sorry to hear about your experience, Maria. We understand your concern regarding a reimbursement. Once the returned product is received in our facility, your refund will be processed automatically and should reflect within approximately 3–5 banking days. We’re also happy to review your account to assist you further and help get this resolved. Please contact us at 1‑800‑207‑8952, available from 7:00 AM to 10:00 PM daily, so we can support you directly.
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LB
Jun 26, 2026
Avoid like the plague
Avoid like the plague and biblical disasters. After three weeks of use and no change noted, I received a notice from a credit card issuer stating that I was charged by Smileactives. I began a Live Chat with these yahoos and was told that since the automatic resupply was processed, a refund could not be issued. Long story short, I was told that THREE additional charges would be applied that could not be reversed. I stated that "I am telling you on June 26, 2026 to cancel all shipments and charges", and if they want to charge me a month or so later after being told FOUR TIMES to stop, an attorney would be involved. She then stated that as "a one time courtesy", everything will be canceled and no further activity would occur. Oh, I have the transcript, and it is pathetic and kinda fraudulent. During the chat, I was notified by the credit card company that the charge I disputed a few hours ago was determined to be "unauthorized". Seriously, avoid these unethical clowns.
Response from SmileactivesJun 29, 2026
Thank you for sharing your experience, LB. We’re truly sorry for the frustration this has caused — it’s never the feeling we want any of our customers to have. We understand that you weren’t aware of the subscription, and we’d be happy to clarify how it works. With the initial order, a membership is included, which is why you received a 90‑day supply about a month later. This shipment is designed to last for three months. The charges are not taken upfront; instead, the total cost is divided into three monthly payments for your convenience. Your order also comes with a 60‑Day Money‑Back Guarantee. This allows you to use the product, and if you’re not satisfied with the results, you can return it for a full refund of the purchase price, less shipping and handling. Please reach out to our Customer Care team so we can review your account and assist you further. You can contact us at 1‑800‑207‑8952. We’re available daily from 7:00 AM to 10:00 PM.
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