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Smileactives (smileactives.com) has 1,940 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Richard
My teeth are whiter.
Response from SmileactivesJul 9, 2026
We appreciate you taking the time to let us know how Smileactives is working for you, Richard! It’s wonderful to hear the product continues to enhance your routine. Thank you for your feedback and for choosing Smileactives.
Carmen M.
I have seen an improvement on the whitening of my teeth.
Response from SmileactivesJul 9, 2026
Thank you for your feedback, Carmen! We’re glad to hear Smileactives product has been a positive part of your routine and continues to support noticeable results. Your support is sincerely appreciated.
L
I have called and requested refunds and cancelation to my subscription but I keep getting charged!!?? I will b taking legal action if this does not stop
Response from SmileactivesJul 9, 2026
Your cancellation request has been completed, Travis. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Susan
Smileactives, while it did whiten my teeth somewhat, did not do nearly what the ads promised. Also, after a few months of using regularly twice daily, it began to really irritate my gums.
Response from SmileactivesJul 9, 2026
We're glad to hear that you noticed some improvement in the appearance of your smile, Susan, and we're sorry to hear about your experience. For your safety, please discontinue using the product and reach out to our Customer Care team so we can better understand the situation and assist you further. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Sandra
My teeth are definitely whiter, my only issue is I am a coffee drinker so I still have some problems with stains between my teeth.
Response from SmileactivesJul 8, 2026
Thank you so much for sharing your experience, Sandra! It’s wonderful to know Smileactives is making a difference for you. We understand how daily coffee can leave behind stubborn spots, but with consistent use, our formulas will help you keep your smile looking its best. Your trust means a lot to us, and we’re excited to continue being part of your smile care routine.
Lynn N.
I have tried to cancel my subscription numerous times. I have continued to recieve product and now I am being charged for these products I dont want. I finally had to call my credit card to stop all payment. This was the only way I could stop my subscription!!
Response from SmileactivesJul 8, 2026
Your cancellation request has been completed, Lynn. A confirmation email will be sent shortly with an overview of your canceled amount and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Katie P.
Terrible!!!!!! They promised a hassle free return… but it was complete bull shit. The whole experience was below average and far more frustrating!!!
Response from SmileactivesJul 8, 2026
We're sorry to hear about your experience, Katie. That is certainly not the service we aim to deliver. Our Customer Care team would be happy to assist you with available return options. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
JB
PLEASE READ THIS: This is a classic rip-off company that teases you to buy something (which you do), signs you up for subscription in fine print (please do a false check-out on the website to see that fine print), sends you additional product a month later, and then, when you realize there was fine print on the website (and super fine print on your receipt), tells you can't cancel and owe them another $140 whether you receive the remainder of the unknown product or now. And if you've fallen into their trap, know that your card company is likely to support you in your 'chargeback'...
Response from SmileactivesJul 9, 2026
We’re sorry to hear about your experience and understand your concern regarding subscription details, shipments, and billing, JB. We never want customers to feel surprised or frustrated by their order experience. Smileactives provides offer and subscription information during checkout and in customer communications, but we understand that clarity is extremely important. We appreciate you bringing this feedback forward and will share it with the appropriate team for review. We also offer a 60-day money-back guarantee, and if you still need assistance with your account, cancellation, return, or billing concern, please contact our Customer Care team so we can review your account and help directly. You can reach us out at 1‑800‑207‑8952. We are available daily from 7:00 AM to 10:00 PM.
