Amazon.comReviews of smile.amazon.com

BE very aware when you return items back to Amazon their screen states that you will receive your refund seven (7) days after they receive the item. THEY LIE. I started a return on 7/31 took the product to the UPS store on 8/1. According to the tracking they received the item on 8/3. Basic math would say on 8/11 my refund should be processed. When I spoke to Latchme (spelled phonetically) they do not give refunds until 14 days per their policy. So with all of the money that this multi-billion dollar company has they can not fix the system to correct the refund time from 7 days to 14 days. Let alone the fact that their system doesn't reflect the receipt of the product by their warehouse on 8/3.

Good way to shop on Amazon while doing good, with a portion of sales going towards good causes. What can be better than shopping and helping people?

Never had an issue with Amazon. Smile is a great way to earn money for charity and no extra cost.

I have been dealing with amazon.com for a number of years with good results and have bought many books and other small items. I was pleased with customer service up to recently and the one time that I needed a refund in the past was dealt with no problem. The problem is they have become to big and now have no customer service. I was recently going to buy a folding electric bike that they had advertised but as I have a bike already, it was important to me to know that the electric parts and battery of the folding electric bike would last. I contacted amazon.com and the bike manufacturer Nakxus but neither replied to me. I contacted Amazon again and asked if I could buy a spare battery at the same time as the bike purchase and at what extra cost. They said they would answer in two days but did not. I tried one last time but they never answered. Obviously I did not bother to buy the bike as they could not be bothered to answer my emails.

Legit the biggest bunch of scammers! Let me explain shortly what happened. Im from South Africa and do a lot of online gaming mostly on USA Servers. So I wanted Razer Gold Gift Cards to buy some in-game items. Because I play on US servers mostly I buy USA Gift Cards. So I have a friend in New York that always buys them for me at Bestbuy and send it so I can load them to my gaming account. On the particular day there was no stock at Bestbuy or any other shop that he had visited. So i started searching online then first result was Amazon selling them. I asked my friend if he could buy them on Amazon since he was in usa and it is a USA item and would be easy. He then told me He is not comfortable putting his credit card details online and he doesnt trust it. I tried to understand how he feels seeing that he is an old guy and not that into tech. So I immediately got a plan that at the moment I had thought was a great plan just to find later that it was no good. So I told him to go and buy Amazon gift cards for $250 from Bestbuy and I registered an account using My Google Voice number then I loaded them to try and buy the Razer Gold Gift cards with the loaded credit. It immediately blocked the gift cards and didnt allow using them so I contacted support and was advised that You are not allowed to buy Gift Cards using gift cards which i find stupid because I mean the gift cards was bought using money and then I would think You could spend it on whatever You want to spend it but apparently not. Support also told me that I cant order anything online with it and have it delivered to South Africa and I can also not be refunded or given new gift cards to try and sell them. My friend then said I should have them unlocked then he will buy something using the credit and send me the money. So support said i should log on and follow the directions to have them unlocked. After trying to log on it was asking me to upload the receipt and billing info for the card on my account and what not a lot of things. Since it was gift cards there was no billing info. I just uploaded the receipt from bestbuy where he had bought the gift cards. After a day it replied saying my documents are rejected and I should upload the billing statement of the card on my account. I contacted support and explained and they said ok they understand but i should upload pictures of the receipt and pictures of the physical cards and they will unlock it. So i did that and then they replied after a day again saying my documents had been rejected and I should upload the Billing statement. Me being irritated already and frustrated with trying to get hold of support because i get disconnected everytime asked my friend to send me his credit card statement of his card that he used to pay for the gift cards. I them continued uploading that. At this stage my account was blocked completely after doing that and didnt ever allow me to log in again. I called support and the boy was so rude he dropped the phone on me. So I called again few days later then support told me sorry they cant do anything over the phone i have to log on and follow the prompts. Then I told her I tried that its no longer logging on and only showing a message saying please check your phone or email for instructions to proceed unlocking your account. So problem now is I registered using a number and didnt add any email, secondly there was no message ever woth any instructions from amazon At this point I was about to cut the loss and give up but few days later I thought no wait let me call again. I was disconnected 3 times after waiting about 45mins every time to be attended to and by the 4th call I was so frustrated that I was telling support I want it sorted and then never want to hear the word amazon again. The guy as also rude and told me to calm down otherwise he will drop the call. I them told Him Ill calm down once they sort the problem because it has been a month up amd down with no progress to resolving the issue whatsoever them boom, he dropped the call on me. I now have now other way but to accept that amazon had scammed me out of $250 that was bought and loaded in a legit manner with hard earned money and they just dont care about me as a customer because they already took my money. Never again will I support or buy anything from them or have any good word about them and I will make sure I spread this everywhere so people can stay away before they too get scammed like they scammed Me. Its really a bad experience. You approach thinking its a big company and your are safe just to find they dont actually give a damn about you and only want your money. Im so sad. Hope You are happy now. Bunch of Scammers!!!

It was very good!

Overall, Amazon is good but it has lost some business to Walmart. I love how Amazon has breadth of products and invented the 2 day (and 1 day shipping), along with good customer service. However, I must say that they are lagging behind Walmart lately. Why? First, their search results show expensive options and are not as accurate. Sorry, I don't want to spend 2x more than I want to... so what do I do? I go on Walmart first and use its search results that are accurate and cost efficient. Then I price compare with Amazon. (I used to search on Amazon first for everything, but this changed to Walmart due to the expensive and sponsored items that come up and aren't very useful for most customers that want VALUE not necessarily the most expensive.) Second, Walmart's delivery is much faster, usually within 1 day of ordering as opposed to Amazon that has been taking more than 2 days - I am located in a major city. Walmart impressed me with its same day and next day deliveries, while Amazon takes at least 2 days unless you pay extra for same day. Third, Walmart has an in-store pickup and/or drive-up option while Amazon doesn't really have much presence and if it does, it's not as convenient. Fourth, Walmart's customer service is faster (no wait time online) and much more generous - with Amazon, their customer is good but I had a time when they gave me trouble for returning an item (historically, I return less than 1% of items). In the past, I would shop with Amazon like 9 out of 10 times online, but this is now changed with shopping at Walmart 8 out of 10 times and Amazon 2 out of 10 times. The 2 times with Amazon is usually because they still have better selection overall for more harder to find items. Nevertheless, Walmart is picking up REAL speed in surpassing Amazon in levels I did not see coming. Amazon has to really improve its search results... this is the greatest thing that has impacted my spending habits. My searching for products goes like this Walmart -> Google -> Amazon -> Target

I ordered two items. They were supposed to have been here april 20 and it is now apr 25. I called customer service and they have refused to refund me let alone replace it. They said parcel was scanned as delivered yet i have gotten nothing. Ive asked my neighbors and they havent gotten anything as well. worst experience with amazon.