Amazon.comReviews of smile.amazon.com

I can't use this service!

BE very aware when you return items back to Amazon their screen states that you will receive your refund seven (7) days after they receive the item. THEY LIE. I started a return on 7/31 took the product to the UPS store on 8/1. According to the tracking they received the item on 8/3. Basic math would say on 8/11 my refund should be processed. When I spoke to Latchme (spelled phonetically) they do not give refunds until 14 days per their policy. So with all of the money that this multi-billion dollar company has they can not fix the system to correct the refund time from 7 days to 14 days. Let alone the fact that their system doesn't reflect the receipt of the product by their warehouse on 8/3.

In it for themselves - the way that they run Amazon Smile is awful - it's supposed to help charities through donating 0.5% of each eligible (whatever that means) purchase to charity. The reality? It's hard to find any mention of Amazon Smile, it's fiddly to activate and if you do activate it on your phone (as most purchases and browsing is through mobile devices anyway) you are FORCED to enable notifications, which means Amazon can advertise to you on your phone whenever they like. So far £14 million donated to charity? Given that amazon's profits were over 23.6 BILLION pounds for one year in the UK alone, that's not even loose change as far as the company is concerned, or not even 0.06% percent of their profits.

I have been an Amazon.com customer since 2001. I live within 5mi of a brand new 700,000ft^2 Amazon Fulfillment & Sortation Center, within 15mi of a brand new Amazon Logistics Delivery Station, & their shipping times historically have always been beyond expectations too! So, wow! Their prices, their selection, their services, all are quite extensive. Amazon employs tens of thousands of employees, but their global reach extends to probably well over 1 Billion people in some way or fashion. And their Stock Price is pretty fabulous. Holy smokes! As an American, could there be a brand for me to be any more proud of...? Well...Yeah, ...I guess? I just was here to complain about their shipping... But...(?) Generally, I see Amazon.com as the Re-signified Utopia interpolated by a drunken & crazed Joseph Stalin after reading some Karl Marx & ultimately devising National Strategic Planning. In other words, Jeff Bezos pulled off Stalinism better than Stalin ever did...using the quasi-Capitalism of a techno-future United States...& in the United States (technically winning the Cold War for the Soviet Union some 30 yrs after its demise)! BUT! I digress... Whether I'm proud of Amazon as an American is irrelevant. I gave them 2 Stars after all! & It's not like I can NOT use Amazon...(?) The place literally does not even have customer service... That's why I'm here! I'm here to say that Amazon has built all this private infrastructure...right next to me no less...and yet their delivery service now sucks worse than ol' Stalin could do! This has to be (?) the fifth delivery in a row that Amazon.com has utterly biffed. And they straight up lie about it on their website. "Guaranteed Delivery" via their enslaved drivers by 10PM & it hasn't even been touched for the prior 24 hrs to be "out for delivery." I mean, 9PM & it still hasn't yet to go out for delivery...and they're still trying to sell me on that lie...? Their service has become exponentially worse & there's no excuse for it! I mean, I understand a global pandemic & all...but if your windfall takes you from a wealth of ~$45 Billion to $200 Billion in 6 months & your company well over a $Trillion, you mean to tell me the outfit I ordered for my daughter can't meet the standard 2-day shipping of the preceding 2 decades...?! Given the same access to resources, I think that would likely even turn Stalin's stomach... Anyhow, the service has gone bad! Americans... there's not much we can do; that's obvious. BUT! To the rest of the World! Don't be fooled. Amazon's shipping has taken a turn for the worse. The price might be there, just make sure you've got the time to wait for Amazon's "logistics." Overall, I'd say I am not inclined to recommend Amazon.com.

I can’t stand amazon but it is a nice way to contribute to my favorite charities

My current device, an Amazon Fire 8 version 6, is completely buggy and I have never been able to get ahold of someone knowledgeable enough to diagnose/fix it. This is my 2nd Kindle fire and my 3rd kindle. The previous two worked worry free for several years each so I had every confidence when I purchased my current device. This Kindle has lost the bookmark when you purchase a book after sampling from day one. I spent a day last May on the phone with one earnest employee after another who all worked from scripts, had me do the same few troubleshooting steps with no result. Also, several people tried to explain the work around and tell me how easy it would be to find my place manually instead of automatically when I purchase a book I started by sampling. I just as earnestly tried to convey that it’s not an upgrade to constantly be adapting to your new machines’ glitches. I gave up and said goodbye to that feature in frustration. Next it keeps going to the wrong time zone whenever there are system updates. Sayonara to timekeeping on the kindle. You have to pick your battles and I have a watch anyway. I used to web browse and shop on my kindles but this one freezes at the drop of the hat. Well I can use my phone or computer for that and again - is it worth it to call when I really only use it to read? Recently, the screen has started flickering erratically when I am reading. Having spent the last four hours unproductively trying to troubleshoot it I once again surrender. Amazon you have won - I am out of time to deal with this. When this flickering gets too annoying I will be buying an IPad to go with my iPhone, Apple Watch, and Apple TV. All in an attempt to limit my interactions with your technical support staff and your hardware. This is unfortunate, I have been a customer for over 18 years but I increasingly seek out other places to spend my money and I certainly have better ways to spend my time.