Amazon.comReviews of smile.amazon.com

I purchased a replacement rear bumper cover on Amazon from third-party seller WLSupply for $378.77. The listing did not disclose several important details. The bumper arrived folded/compressed inside a smaller box, and my professional body shop would not install it in the condition received. The listing also stated that the bumper was inspected for mounting alignment and surface finish, yet the shipping method that could affect that condition was not disclosed. I also documented a major discrepancy in the shipping information. The listing showed an approximately 165 lb shipping weight, while the package actually delivered was approximately 20 lbs. When I requested a return, I learned that I would be expected to pay oversized return freight upfront. Retail return quotes to the seller’s Crosby, Texas return address exceeded $500, more than the $378.77 purchase price. None of that return-cost burden was disclosed before purchase. I repeatedly asked for a prepaid return method or seller-arranged pickup. Amazon customer service previously instructed the seller to arrange return transportation, but that did not happen. After multiple contacts and escalations, Amazon’s A-to-z Guarantee team ultimately instructed me to pay the return freight upfront, return the item, and then submit the shipping receipt to seek reimbursement afterward. I have been an Amazon Prime customer for more than 10 years, and I have never had to pay out of pocket to return an item. That reliable return experience is one of the reasons I have continued shopping with Amazon and why I generally avoid marketplaces where buyers may be responsible for costly return shipping. My concern is simple: a customer should not have to advance more than the value of the product just to return an item because of the condition in which it arrived, especially when the packaging method, shipping information, and return-freight burden were not clearly disclosed before purchase. I am requesting either a full refund of $378.77 or prepaid/seller-arranged return transportation.

A truly evil customer service. I wanted to see if I can get a credit on the shipping for a return camcorder. At first you had the recorded voice that keeps saying do you want a text. I don't use text I use E- Mail. What used to be a simple phone call is now jumping through hoops for service. I will make it simple. They were so bad they lost me as a customer.

Sent a product I never ordered and they said it's an refundable item. Contacted the BBB and by the next day or two Amazon said they'd credit me. They also left a heavy box 9pm on a public walking in the pouring rain which lasted a week. I found it in my email 10am the next day. A huge well lite sign is on the back gate stating to leave packages at my front door not back gate which they did. I wish I can show the picture where you see the sign and rain on the sidewalk which is also a public walkway. The box was heavy and if moved would shred. The next day the same thing happened except the carrier threw the package over the fence with a glass bottle inside. I then called Amazon but you get a computer with 4-5 questions to answer that did not pertain to me. I yelled at the phone and the message kept repeating but not sending me to customer service. All 3 incidents happened within a week or two. Many similar through the years but this was it for me so I canceled my subscription but was auto-billed two months prior so they won't refund but claims it ends June 2026

Zero stars for Amazon.com they keep sending emails to me about closing an account that I changed my mind on because a chat service cancelled the order I wanted cancelled. And now they are sending emails asking me to respond to a seller which already received a review of their services. This website is sooooooooooooooooo messed up. Come on Amazon.com fix your website issues. I have unsubscribe on email notification so I do not keep getting emails for things that are not an issue.

It's not very useful, because I forget to visit it, and no option exists to redirect the user from amazon.com to smile.amazon.com.

My husband and I have been Amazon customers since tge mid-90's when they first started selling books and became Prime members when they very first startred that program. We now average 300-400 orders a month and spend $1000-$2000 a month with them. Until about 2 months ago, we loved them. In all those years, there was never a problem. Then everything changed. Many items fulfilled and shipped from Amazon stopped showing a delivery date of anywhere from same day to a maximum of 2 days. Many now, which are sent from Amazon warehouses are taking 5-7 days. For the first time, items are being misdelivered, arriving broken or not arrivinf at all. Shipments used to come to us from their Fremont, CA distribution facility, about 8 miles from our house. About two months ago, they started coming from their Milpitas, CA facility, which is a trainwreck, about 15 miles away. They now take a ridiculous route, arriving locally at their Newark, CA facility (about 9 miles away), then go to their Tracy, CA facility (about 50-60 miles away), then back to their Milpitas, Ca facility for delivery. This makes no sense. Calls to Amazon regarding late deliveries, misdeliveries and broken items get us an agent in southeast Asia, many of whom cannot speak undertandable English, requiring us to make several calls to get an agent in that part of the world who can speak agent. While items do get refunded or replaced, causing us to go through their shipping nightmare once again, we are always given the current corporate line, which all companies appear to be using nowadays, "We're sorry for the inconvbenience." In most cases, spending hours on the phone and not receiving much-neded items is not an inconveince. It goes well past that. On one recent occasion, when a refund was in order, we agreed to receive the refund via an Amazon giftcard credited to our account. Rep one processed the refund and said it would be available in our account within an hour. After and hour and a half, rep 2 said it had not been processed and she would submit it immediately and it would appear in 1-2 hours. At 2-1/2 hours, rep 3 said there was no record of it and she would process it and it would take up to 3 hours. After 3-1/2 hours, we finally got a supervisor, who said it was being processed, but he could give no estimate as to how long it would take. But, he "was sorry for the inconvenience". Until a couple of months we recommended Amazon to everyone. Now, we don't recommend them to anyone. Additionally we have started moving our online ordering to places like Sam's Club, Overstock.com, Wayfair and others and have been very satisfied with them. While still using Amazonm for several items, most end up getting screwed up one way or another. For us, Amazon had a great run, but have now almost completely fallen apart. Look elsewhere for your online purchases when you can.

My high value package was stolen! I tracked the delivery service (NY) near my location, when they suddenly changed the status to Delivered. However, this was not as troubling as Amazon's customer service which insisted that I should do nothing for 24hrs, even though I am leaving NY in 48hrs, and that it might be delivered. Spoiler alert: It wasn't, and now Amazon customer service changed the story to "You needed to file a police report, no refund can be provided and it is not our obligation to do an investigation". Gutted! Will be filling for a fraud at MasterCard and will not be buying from them again as they learned nothing from previous cases of theft (in 2019).

Got Empty box but refunded in 5 days! Thats OK