SmartwoolReviews of smartwool.com

Not a good return experience, as the goods need to be posted back to ITALY in your own expenses. The goods are great quality, but the t-shirts are weirdly too too too long. I ordered 5 T-shirts and had to return back 4 of them.

Smartwool's customer service and warranty department is the definition of incompetence...3,4,5 people involved, none of whom read previous information...Stay away from this company! Arcteryx, Icebreaker, Outdoor research are all far superior. STAY AWAY.

Terrible. Threadbare and Holes in socks after a couple of months, emailed with pics, and it's taken them over a year now to get back to me and to confirm that i needed the socks to claim, who keeps useless socks for a year when emigrating

Despite all of the negative reviews, the company has treated me very well. I sent them a photo of the holes in my socks and they provided a full replacement for the product quickly and without any extra questions.

These socks look good but they fall apart quickly. I washed them in cold water and hung them up to dry, but they shrank and the heels developed holes after only a few months. I switched to Darn Good Socks, which are far more durable and come with a lifetime warranty.

DO NOT ORDER FROM THIS SITE. I wish I had read the reviews regarding returns. Appalling lack of customer service. Paid £25 to return it via a carrier because all of their returns are to Italy, then scammed me out of my full return amount. How this disgraceful company are still in business I do not know. Quality of the product I bought wasn't great either and box in a barely saleable condition. I literally created a trust pilot account to review this god awful company.

Ordered socks on the Smartwool Canada website. One pair arrived with a hole in the heel area and were already bent out of shape as if previously worn and returned. I inquired about a replacement pair and was told the size/style was out of stock. The solutions presented to me were to: keep the defective socks and mend them myself with a meager 30% discount or cut the socks in half, send photo proof the socks were cut and only then would I get a full refund. No easy solution offered like simply sending me a pre-paid returns label with no questions asked. Appalling returns situation and service. Will never purchase their products again.

If you stay in the uk I would avoid ordering from this company directly. The returns (which are to Italy not the uk even though they operate their site within a uk domain) cost a small fortune, they also add an import fee on top of the return. This whole process takes around 2 months to complete. All in all a return for an order upwards of £100 will eventually lead to roughly a £55 charge. Do not recommend.