SmartwoolReviews of smartwool.com

Inexistent support. Do yourself a favor and take your business to IceBreaker.

Purchased a Smartwool vest and after wearing it a half dozon times it looks like crap. The wool piled up and becomes a mess of balled up wool. The jacket makes me feel like a dirty ball and not dressed properly. This is my first purchase of a SW product and certainly MY LAST. I recommend people that want quality wool clothing purchase from Filson which has been a good to brand for quality of mine for several years. My Filson wool vest is 4 years old and is impectable like the day it arrived. Avoid this brand of Smartwool.

We ordered a few items from Smartwool and the top for my wife looked like it had been run over by a bus. The box was all squashed and the top was stained and full of human hair. The outer packaging was fine, so this was shipped to us like this. No apology whatsoever, we got put in the questioning room about what happened over emails sent back and forth. It had to be us that messed up the top and now crying wolf. In the end, the stress was just not worth it and we gave up trying to send the top back, it will serve as a reminder to never buy from Smartwool again now.

I love smartwool products. But unless you are sure that the size will absolutely fit, do not buy from this European website. In my case the item I bought was not correctly sized and still - I am forced to pay returnt costs. Unacceptable in the time when all other companies take care of this.

I wish id read these comments first before ordering. Expensive returns as they are based in italy!

My brand new pair of socks developed a hole at toe seam in the first wearing. Sent warranty claim email & received auto reply it would take 7-10 business days.....no word back yet at 12 business days so placed a call and was told due to the high volume of claims they'd get back to me in their own sweet time......which definitely says everything you need to know about the downhill slide in the Smartwool quality! Switching to another brand.

Terrible customer service! What happened to this company. No consistency, no replies, no follow up. I am no longer a customer after years of supporting their products. Told yet again someone would be in touch.

The customer service from smartwool.com is absolutely abysmal. I have nothing good to say about my experience. As I emailed back and forth I wasn't hearing from the same person, so there was no consistency and I had to repeat my concerns. My questions went unanswered, and my issue remains unresolved. The kicker? It was their mistake in the first place. They sent me the wrong item and when I tried to figure out what my options were they didn't provide me with anything helpful.