Smart RetractReviews of smartretract.com

Response from Smart RetractOct 15, 2020

Hi Renee--thank you for your 4-star Retract-A-Gate review. However, repeatedly having brackets break is extremely rare and we'd like to help. Please contact our customer service at info@SmartRetract. We look forward to helping you! Deanna at Smart Retract.

Response from Smart RetractOct 15, 2020

Hi Ellen--thanks for the awesome 5-star review! Yes, Retract-A-Gate is easy to use and install plus can withstand a push out force of up to 200 pounds and has been tested for that application. Thanks for being an awesome customer and let us know if you have any questions. Deanna at Smart Retract.

Response from Smart RetractOct 15, 2020

Hi Carol--great 5-star review and thanks for being a great customer too! Retract-A-Gate is certified for both the top and bottom of the stairs and we are always happy to help if you or someone else has any questions. Thanks, Deanna at Smart Retract.

Response from Smart RetractOct 15, 2020

Hi Link--thanks for loving Retract-A-Gate and your 5-star review! Also, thank you for your suggestion, as customer feedback is very important to us. I will pass along your suggestion to the design team. If you ever have any additional comments or suggestions, please let us know at [email protected]. Thanks, Deanna at Smart Retract.

Response from Smart RetractOct 15, 2020

Hi James--Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. We greatly appreciate your 5-star "Great product, good quality" review. If you ever have any questions, please contact us at [email protected]. Thanks again, Deanna at Smart Retract!

Response from Smart RetractOct 15, 2020

Hi Aimme--thanks for highly recommending Retract-A-Gate and your great 5-star review! We simply offer the best balance of features and security of any gate in its class. We take pride in our customer service, so let us know if you ever have any questions. Deanna at Smart Retract.

Response from Smart RetractOct 15, 2020

Hi Daniel--thank you for being an excellent customer as well! Also, for your excellent 5-star review. Thanks again, and please let us know if you ever have any questions. Deanna at Smart Retract.

Response from Smart RetractOct 14, 2020

Hi Elsie—we are sorry to hear you are having issues using the gate and we’d really like to help. The issue you described is very rare, so usually there are some simple suggestions we can help you with to solve the problem. We take pride in helping our customers, so I am sure we can help you find a solution. Please contact our Customer Service at 877-588-2530 or by emailing at [email protected] so that we can assist you further. Thanks, Deanna at Smart Retract.