Page
This seemed like THE solution ...but
This seemed like THE solution to keep our dog out of parts of the house where he gets into trouble when we are gone. Unfortunately the mounts are way wider than our 70's era door mouldings, and there's no stud next to it to attach the gate hardware. So disappointing to spend that much money on what seemed like the perfect solution, only to find it's unusable for our needs :( My husband is a builder, so he can usually solve any kind of problem like this, so when even he said no-go it was really a bummer. Money totally wasted.
Response from Smart RetractDec 10, 2020
Hi Page, We are sorry to hear there is an issue with your installation and we'd like to help. We'd be happy to offer installation suggestions, if you'd like to email some photos of the location to us. With the variety of ways Retract-A-Gate can be installed, we’ve found there are often simple solutions to seemingly difficult installation issues. Please email our Customer Service at [email protected]. We look forward to assisting you. Thanks, Smart Retract


