R M.
great product
great product
Response from Smart RetractOct 15, 2020
Hi--thank you for being an award-winning Retract-A-Gate customer and for the great 5-star review. Let us know if you have questions. Deanna at Smart Retract.

Retractable safety products for children, dogs or cats. Extremely durable retractable baby gate or retractable pet gate, use anywhere including the top or bottom of stairs, indoors, or outdoors. Safe and easy one hand operation, locks open or closed. ...
Smart Retract (smartretract.com) has 554 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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R M.
great product
Response from Smart RetractOct 15, 2020
Hi--thank you for being an award-winning Retract-A-Gate customer and for the great 5-star review. Let us know if you have questions. Deanna at Smart Retract.
Jaycee
I would not recommend this product to anyone that is buying it for their dogs to block their dogs from the stairs. I have two Shiba Inu and they were both able to either jump over or squeeze under the retract gate even when it is in "locked" mode- which makes it more stiff. This thing is completely useless and was a waste of money. My two Shiba are 22 lbs and average size.
Response from Smart RetractOct 14, 2020
Hi Jaycee—we are sorry to hear you are having an issue using the gate with your Shiba Inus’ and we would like to help. The issue you described is unusual, so usually there are some simple suggestions we can help you with to solve the problem. We take pride in helping our customers and I am sure we can help you find a solution. Please contact our Customer Service at [email protected], so we can be of further assistance. Thanks, Deanna at Smart Retract.
Cort
Works great for our baby and the dog. I needed something to keep the dog out of the living room while the baby spent time on the floor and to keep the baby from getting to other areas of the house. This gate does both. Now the dog doesn’t need to be confined to a small area and the baby stays safely in the living room. The gate is out of the way when not in use and is a much better option to the traditional baby gates.
Response from Smart RetractOct 15, 2020
Hi Cort--thanks for your 5-star Retract-A-Gate review! Retract-A-Gate was designed with ease of installation, ease of use, durability, and safety in mind. We also offer the best balance of features and security of any gate in its class. So many others also enjoy the safety gate being out of the way when not in use. Please let us know if you ever have any questions. Thanks again, Deanna at Smart Retract.
Lynda
Excellent customer service received over the phone when ordering. Gate arrived very timely. Very good product and overall very pleased.
Response from Smart RetractOct 15, 2020
Hi Lynda--thank you for being an excellent customer too! We take pride in our customer service and award-winning Retract-A-Gate, so if you ever have any questions, please let us know. Thanks for the 5-star review. Deanna at Smart Retract.
Chris H.
Love this product and the quality seems to be very well made, but I do wish that in my particular situation I had to adapt the design as it wasn't quite long enough.
Response from Smart RetractOct 15, 2020
Hi Chris--thank you for loving Retract-A-Gate and for your 4-star review! We take pride in our customer service, so please let us know if you have any questions. Deanna at Smart Retract.
Raymond B.
Used to keep our blind dog from falling down the porch stairs! It’s wonderful, easy to install works like a charm.
Response from Smart RetractOct 15, 2020
Hi Raymond--thanks for your 5-star Retract-A-Gate review! We are happy to hear our safety gate is keeping your dog safe. It is amazing how our pets become family to us. Thanks for being a wonderful customer and let us know if you have any questions. Deanna at Smart Retract.
James
I bought 2 gates to connect to each other on our front patio. This was an amazing find when i was looking to find a solution to a gate for the opening on the patio. I have young kids and I gained a lot of comfort that the gate was their, large enough for the span and quite durable. My only complaint which is a tiny issue is you got to make sure when you have the gate roll back in that you hold it till it retracts all the way. Otherwise it will roll up funny.
Response from Smart RetractOct 15, 2020
Hi James--thanks for letting us know you are using two gates together for a visual barrier. Customer feedback is important to us and I will pass along your suggestion to the design team. Thanks again for your 5-star review and let us know if you have any additional suggestions or questions. Deanna at Smart Retract.
Alice
Reasonably easy to install (I had molding and bannisters to contend with- otherwise I’d say very easy) , unobtrusive when not in use and effective when they are in use!
Response from Smart RetractOct 15, 2020
Hi Alice--thanks for the best baby gate around review! We take pride in our customer service, so if you ever have any questions, please let us know. Thanks again for your 5-star review! Deanna at Smart Retract.