SmartParkParkingReviews of smartparkparking.com

Took partner to the Thatcham health practice. Arrived at the Thatcham war memorial car park by the health centre at 0809.02 according the photo. Then spent 4-5 minutes trying to use their parking machine to pay for the ticket whilst my partner went in. Being unable to purchase a ticket, I briefly popped into the surgery to say that I would need to move the car as I couldn’t buy a ticket as the machine was not working. The photo shows me leaving the car park at 08.20.59 a total of 11 minutes and 57 seconds. Or 1 minute and 57 seconds more than the grace period which is 10 minutes. Of course I have their pictures for that and why would they lie…. If their machine worked I would have bought a ticket as I have on the other 6 visits that have needed to be made. Yes you can appeal and pay a full £40 more if they decline your appeal which they can do without explanation. I would say this company is shambolic, nothing wrong with making a profit, unless you are a thief. Make what you will of that.

I won't use any service that uses this company. If your business uses this company or is on a property associated with this company, I will be telling everyone who will listen NOT to use you

Well..... where do I start This company come into force where I use the gym. Put car reg in but recieved a letter a month later. Asking to pay fill amount. No phone number so I appealed. You are screwing over honest people that make a living. I expect its a bunch of barbies behind the phone as dumb as a blond girl sniffing a swimming pool. If you make me pay after I gave u evidence then I will go to court and qe will carry on the fight. I work hard for my money. I'm not dishonest and you need to get ur priorities right. Disgrace company. At least parking eye are approachable. Scum

I visited Aquaparcs at Milton Keynes and paid twice the parking fee as first payment was wrong timing. I tried to contact them for refund but they said that they are not responsible for it. How come you run a parking lot but not responsible for payment stuff???? Terrible service!!!

I used a car park in Heybridge Basin, Essex, which I have used for many years...and certainly free for Blue Badge holders. I did not know that Smart Parking owned the car park or charged for parking, so I did not even look to pay...silly me! I received a parking fine a number of weeks later :( I do not expect that disabled people should not pay their way, however, having used the car park for many years for free, as a disabled driver, and not having parked there since way before the pandemic, I was not expecting to be charged. I did, however, appeal and, guess what...they upheld their fine, saying that notices/signage were very clear!!! This company are clearly only monitoring themselves and are clearly money-grabbing too, with little or NO understanding for genuine mistakes, I am not impressed with Maldon District Council or whoever sold the land to Smart Parking because it is clear NOT Smart Parking or friendly parking at all!!!!!

I received a charge after parking at a doctors surgery during my job as a support worker for disabled adults. We’ve always parked there, the lady I support was using the adjacent pharmacy. I didn’t realise fines now on operation. Appealed, rejected so I paid the fine. Next received a demand from a debt collector for 170 pounds, Stating I hadn’t paid, then when I complained to the surgery I’ve received nothing in reply. The next was a letter saying the debt collection letter was an error and a copy of the charge again, but I’ve paid can clearly see it on my banking app. I’ve written to them again today and I’ve lodged an appeal with the British parking association. With all the details and a copy of my bank statement showing the cheque. They are investigating, I suggest others do the same, it’s free to do.

Smart Parking have exposed themselves as nothing but money grabbing criminals. On Wednesday 11th May 2022 we visited the Ship Pub @ 12 Bull Ring, Horncastle, Lincolnshire LN9 5HU. As we approached the car park entrance we passed 2 large sign boards mounted on the car park wall which state "FREE PARKING FOR PUB PATRONS." We therefore parked behind the pub, went in and bought drinks. We left after 53 minutes. Ten days later we got a parking charge demand in the post which was headed Smart Parking. We raised a query about this with the management of the pub but they were less than helpful other than saying they knew of people using the pub getting caught by the fact the car park is owned by Smart Parking! Why didn't they tell us about this entrapment when they were gladly taking our money for drinks whilst we were parked in their signposted "FREE CAR PARK?" We did appeal but guess what? They rejected it! They said the signage was very clear? Anyone in or visiting Horncastle should if in a vehicle avoid that pub because you will end up paying over £100 for your drinks as a result of that scam! We did go back to the car park on foot after getting the parking charge notification to investigate where is their signage which they claim is there, we saw none? We then found the Smart Parking sign laid in the grass ! How the owners / tennants of the pub and Smart Parking sleep at night is a total mystery? AVOID at all costs!

public beware this company is total disgrace and the law backs them if you ever see a sign saying a car park is run by smart parking do not use it or be very very careful most big stores now use them and i for 1 will not shop in a supermarket who employ this so called company they do not even give any Disabled rights in car parks so the stores are as much to blame as smart parking are one of biggest is home bargains and they boast we don't give any lea way for Disabled but they will let you spend in there shops smart parking will not even tell me who owns the car park i got fine for parking 10 mins over time as my wife took ill along road from car park and we are both Disabled pensioners they do not understand the meaning of customer services they just sit back and live the hiegh life on good peopls money