SmartParkParkingReviews of smartparkparking.com

Awful, parked a heybridge basin. The carpark used to be free. There is NO or little signage to say they are now charging. We received a parking fine and upon payment we were not given a Reference number, this company seems so dodgy please avoid parking in one of there car parks the thieving scum.

Absolutely awful company. Parked in Newquay during Board Masters so took a moment to find a space. Then had to wander around the car park for five minutes to get a signal so I could buy on overpriced parking ticket. Then got a £60 fine which I appealed against with perfectly valid reasons which was immediately dismissed without any form of humanity from them. Charging £60 for going 4 minutes over the 2-hour ticket I bought in good faith is utterly criminal. In the economic climate today, I don't know how these people sleep at night!

Scammers. If you buy a valid ticket and still have it in your possession you'll still get fined. The initial letter doesn't state the exact reason for the fine, the phone will not provide you with reasons for the fine and they demand payment regardless. You're then faced with the 14 day bribe or the price goes up to deter people from appealing. They also do not participate in the independent review process. Avoid any car park that uses these people and boycott any business that contracts to these cowboys. At best you'll spend weeks of your time trying to get an invalid ticket overturned.

Utter shambles of a company. Parked at the Spreadeagle pub, Chorlton where I go every week for a club night in their basement. Got a parking charge. Sent them my bank receipt showing two payments to the pub that night. They refused to accept this and said I'd not entered details correctly. To quote their letter "By law we are also required to inform you that Ombudsman Services provides an alternative dispute resolution service that would be competent to deal with your enquiry. However we have not chosen to participate in their alternative dispute resolution." This is a firm who have refused to take part in the ombudsman's scheme. Let that sink in.

Absolutely disgraceful I appealed and lost sent a cheque for the original £60 of which was still in place and they have sent it back asking for £100 now I am disabled and they pray on vulnerable people and those who are genuine they are a bunch of ….. I am taking this further as I cannot afford this amount of money being on my own as well I hope they sleep well at night with how they take people money etc

Awful company and customer service. I will never use a smart parking place again. After paying for 6 hours of parking I was fined £100 as I was 6 hours and 2 minutes. I didn’t take into consideration that i was being charged while I was searching for a parking space and unloading my 2 young children. Totally ruined a day out. On top of this the postage strike meant I only had 4 days to pay so had no time to appeal again after my first appeal. Disgraceful.

Received a letter from Debt Recovery plus today for a parking fine from Smart Parking ltd for 22/06/22. This was the first I had heard about this parking fine as I hadn't received a letter from Smart Parking ltd to notify me of this therefore it is now to late to appeal. I spoke to a very rude aggressive bullying man at Debt Recovery plus called Mark Eton who basically told me I was lying about not receiving the letter and should pay the fine and speak to Royal Mail. Surely there should be some kind of confirmation/ recorded delivery if they are going to issue these fines in this way. Also the parking charge was issued in error and have confirmation from the Athletics Centre that all fines for this vehicle had been written off. I have made a complaint to the British Parking Asscociation

Please beware using their service. Take a picture on your phone of the machine as you pay on it and of your car at the parking with the ticket you are given. I paid £4 for parking but they send me a PCN. The machine had issued a ticket with a completely random number plate and despite evidence on my bank statement, they rejected my appeal. I regret I paid the £50 fine - I should have let them take me to court instead.