Smart Kids PlanetReviews of smartkidsplanet.com

Received a gift from smartkidsplanet.com. They ordered it directly from Amazon and raised the prices more than double. A $45 Amazon order cost $120 on their website. The Amazon gift receipt indicated it was “from” smartkidsplanet. If you return using the included slip from Amazon you will only receive the Amazon price. BUYER BEWARE.

Like others I have seen in reviews, this is not a company I would do business with. I ordered an "Intelligent Programmable RC Robot" on December 18th for my 5 year old grandson. I received an e-mail response that I would receive my order by December 27th. Then, I received an e-mail letting me know the order was delivered on Christmas Eve. Unfortunately, I never received my order. I tried their supposedly tracking system to get more details, but it went to a 3rd party site I never heard of or it went to Fedex/USPS which did not recognize the order number. I tried calling Smart kids Plant (872-267-2105‬) twice over a 2 week period and only received a voice message stating they will get back to me within 24 hrs. Well that never happened. I cannot get a hold of a human which is very concerning. Then I received a Thank you e-mail from the autogenerated person "Donna Wilson" who encouraged me to continue shopping for an additional 10% off. What a joke...So insulting. I finally had enough and will e-mail Smart Kids Planet and let them know I am going to contact the BBB as well as give a negative response, so others do not get robbed. The sad thing is, this is a toy company for kids. What was supposed to be a Happy time for my grandson during the holidays became disappointing one for me. I consider myself to be a pretty savvy consumer and have been in the HighTech industry working for fortune 100 companies for over 30 years. As there are many supposedly happy consumer reviews, I thought this was a legitimate company. Until proven differently, I would stay clear of this business.

This company is a scam and just takes your money. It says 2 - 3 standard shipping days. It has been a week and they still haven't processed my order, but quick to take my money. They do not respond, do not trust them! This site is a scam!!

This company has horrendous customer service. I contacted them on December 19 in regards to a gift I had ordered for Christmas. Emails and phone calls went unanswered. The package was never shipped. I have currently filed a dispute with PayPal, they still haven’t replied. Tonight I get a message from the Shop app stating my order is ready for shipping. No tracking number. Disappointing at best. Buyers beware this is an unreliable and untrustworthy company.

In purchasing a gift for a toddler I was most interested in the value of the gift, not in cost but mental stimulation. I want that product to help support brain health and growth. Something that supported play and learning.

This is an unreliable company. I ordered a baby gift to be shipped out of state and other than order confirmation, I received no other information despite multiple phone calls, e-mails and texts, none of which were ever acknowledged. I only learned the gift arrived by calling the recipient. I also learned the same toy was available at other sites for a much lower price.

I forgot one toy to order for Christmas. I ordered last minute right before a weekend, praying to get it in time for Christmas Eve. smart Kids Planet is awesome. It got here before needed and I had plenty of time to wrap. Smart Kids Planet will be my toy store for all my toy needs. Thank you!

I agree with the comments below. This is a scam company. Totally dishonest. Order never shipped but they continued telling me it would deliver December 23-27. They replied my emails the first two days and now stopped replying. I tried to call them a few times but got a vm. Do not buy from this company. This company needs to be reported which I will do.