Smart Kids PlanetReviews of smartkidsplanet.com

I’m an indulgent grandmother to preteen boys and I am so glad I found “Smart Kids Planet”. This company has such unique gift ideas for scientific and artistic activities and games that are unavailable anywhere else. It’s so helpful that the products are categorized by age. I needed customer service to change an address and they were quick to respond and help with my error. The delivery of the toy was within two days. I am thrilled to have found this website.

I’m thankful Donna Wilson received my email when I made an inquiry as to timing of item being received. The gift was for my great nephew’s upcoming 5th bday and I was leaving my house in 5 days after placing order to travel to his house….Donna was kind enough to put a time sensitive note on my order. I received the gift with time to spare. The customer service experience was amazing. I was thankful there was an employee at this company who clearly enjoyed her job and made such an effort to accommodate me. She deserves a raise!!!! Thank you Smart kids planet

Customer service agent Donna Wilson was most pleasant and efficient in addressing my concern about timely arrival of my order. She followed up on my questions promptly and with cordiality. It was apparent to me that she read and understood my inquiries. Thanks to her I will likely order again from Smart Kids Planet!

Our order of the water table was missing the pump. I’ve reached out to the company every way I can and have gotten zero response in a month of trying. This is the worst kind of customer service, order at your own risk. UPDATE: the pump finally arrived.

Updated 7/11/2025. When I contacted the company asking to return the item received for a full refund, they supplied the return label right away and have now provided the full refund. The company is adamant that they use Amazon only as their fulfillment service, and have never sold their items on Amazon. Original I ordered an item that I also saw on Amazon, but assumed this what much higher quality as it was three times the price. As it was a gift, I placed the order with Smart Kids Planet. The order came today from Amazon!

***DO NOT ORDER FROM THIS COMPANY*** I ORDERED AN ITEM THAT WAS LISTED FOR $99. IT ARRIVED IN AN AMAZON PRIME BOX!!! I FOUND THE EXACT SAME ITEM ON AMAZON FOR HALF THE PRICE! I'VE EMAILED AMAZON EXECUTIVE OFFICES AND HOPE THAT THEY DISCONTINUE DOING BUSINESS WITH "SMART KIDS PLANET."

I purchased a gift for my grandson and the gift arrived within two days. I had never used this company before and the customer service and the quality of the gift is AMAZING!! I recommend this company highly!! My grandson is so happy with his gift.I will use this company again and again!!

They sent cheaper versions of their listed products directly from Amazon. They do not issue refunds and they asked me to cancel my dispute with my credit card after they refused to issue a refund. They also claimed they did not receive my return package even though I have a tracking number and can see it was delivered. I ordered a National Geographic dig kit for $74.59 and received a $12.99 Amazon toy.